Key Engagement Manager, Smart Commerce

Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, tech solution selling background, and relationship building skills necessary to help position SmartCommerce as a preferred choice for customers? Do you love building new strategic and tech-driven businesses? Join the SmartCommerce team as a Key Engagement Manager! The vision of Smart-commerce team is to digitize brand owners and selling partner by providing a suite of product offerings across the business's lifecycle. Within this, we are building a platform to help sellers manage all their post purchase operations in terms of order management, warehouse management, returns management, planning and shipping. Key job responsibilities As a Key Engagement Manager, your role is to own the end to end engagement of our customers and partners programmatically. You will also drive adoption of new & existing product features with the sole objective of ensuring client success. You will collaborate with product, tech & support teams to solve any recurring issues post launch to sustain the client relationship. You will identify opportunities in Smart Commerce products or feature sets based on customer insights and partner with internal product teams to win our customers’ trust. We are looking for a hands-on, detail oriented and highly motivated Key Engagement Manager to lead the partner development and success. The candidate should be comfortable understanding technology led businesses and be able to gather actionable conclusions by keenly listening to our customers. Operating in a rapidly changing environment will require the candidate to be adept at dealing with ambiguous, new and challenging situations. An understanding of enterprise sales & solution selling is highly desired.

As a part of Smbhav announcement ( https://smbhav.amazon.in/grow-with-amazon/smart-commerce) this is the Smart-commerce team which will build solutions to digitize the SMBs.