Patient Check-In Representative (SEIU)- Kenmore- Atrius Health

Explore opportunities with Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. Under general supervision of the Supervisor or Regional Manager of Central Check-In Operations, the Patient Check-In Representative professionally greets and performs any necessary health screening for all patients entering the practice for medical appointments. Verifies patient demographics and insurance information, making any necessary changes in the Practice Management System. May obtain and enter appropriate referral information. Ensures all patients have completed and signed all forms as needed. Completes appointment check-in to inform clinical unit of patient's arrival. Collects expected payments for visit and outstanding balances.

Completes check-in process including general health screening procedures to notify clinical unit patients who have arrived and directs patients according to service line customer service standards Identify patients with incomplete registrations and may update info; calls Central Registration Office or scans insurance card as needed for follow up by Central Registration Ensure patients are registered with the correct accounts. Verifies and updates demographic and insurance information. Ensure all patients have completed and signed registration, NPP non-covered services waiver forms and any other applicable forms as required for compliance or billing purposes Utilizes health plan or vendor specific web sites to verify insurance eligibility Identifies patients with workers' compensation and motor vehicle accident-related injuries. May create a shell account and refer these patients to Medical Billing (ILR Team) for completion of registration Review completed documentation for workers' compensation and motor vehicle related injuries and scans of information into medical records Ensure patients have appropriate referrals and signed waivers if necessary. May enter referral information into Epic system Collects payments, co-payments, and past due balances and posts payments to appropriate account and date of service Completes end of day cash processing reconciliation by balancing daily deposit with Resolute user batch, completes all cash related forms and makes daily deposit at drop safe. Adheres to all established cash receipts policies and procedures Will perform daily business office cashier functions assigned for business needs including: Receives funds from users in practice areas. Counts money to verify cash receipts Research and resolves problems with transactions and balances. Reconciles daily practice collections to the Daily Collection Repost (DCR) Prepares daily bank deposits for the practice and transports the deposit to the Garda drop safe with either security or building services escort Balances cash and receipts. Prepares and provides cash receipts with required reconciliation and tally documents. Maintains ongoing daily and monthly area statistics. Reports and documents may include user batch report and a copy of the DCR Runs and/or reviews end of day reports and identify any variances. Follows up with user for corrections. Tracks errors and losses to ensure accuracy and identify fraudulent activity or theft. Communicate with area supervisors or end users when expected collections are not received or whenever an error is discovered. Interacts with cash