IS Support Specialist II

At Vast, our mission is to contribute to a future where billions of people are living and thriving in space. Vast is developing next-generation space stations to ensure a continuous human presence in space for America and its allies, enabling advanced microgravity research and manufacturing, and unlocking a new space economy for government, corporate, and private customers. Using an incremental, hardware-rich and low-cost approach, Vast is rapidly developing its multi-module Haven Station. Haven Demo’s 2025 success made Vast the only operational commercial space station company to fly and operate its own spacecraft. Next, Haven-1 is expected to become the world’s first commercial space station when it launches, followed by additional Haven modules to enable permanent human presence by 2030. Our team is all-in, committed to executing our mission safely and on time. If you want to work with the most talented people on Earth furthering space exploration for humanity, come join us.

Vast is looking for a(n) Information Systems Support Specialist, reporting to the Senior Technology Operations Manager, for providing day-to-day technical support to Vast’s internal employees and making sure systems run smoothly. You will be the first point of contact for users experiencing technical issues, providing timely and efficient solutions to their problems. Your expertise in troubleshooting, problem-solving, and exceptional customer service will be key to your success in this role. This will be a full-time, non-exempt position located in our Long Beach location.

• Provide L1/L2 Support for all VAST Enterprise Systems. These include but aren’t limited to ERP, MES, PLM and other engineering systems.

• 80% of time spent providing L1/L2 support for all VAST Enterprise Systems, 20% of time assisting with project related work

• First point of contact/line of support for any software/application support needed.

• License provisioning for engineering systems and corporate systems

• Monitor, respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met. Ex: Jira SM, ZenDesk

• Learning how to triage project requests on top of day to day L1/L2 support

• Strong understanding of the enterprise system landscape and functional knowledge of processes.

• Strong collaboration skills with multiple departments and stakeholders

• Comfortable with enterprise application access controls, troubleshooting / reproducing software bugs, and partnering with Technical Product Managers on larger projects

• Provide support for multiple location

• 3+ years of experience in IT or Information Systems support

• Experience handling tickets in a service desk

• Proven experience with ITSM tools

• Strong problem-solving skills and ability to work independently and collaboratively

• Exhibits excellent cross collaboration communication and interpersonal skills

• Demonstrated ability to resolve difficult technical issues with limited information

• Experience in a manufacturing/aerospace environment

• Experience handling tickets in a service desk but preferred in Jira Service Management

• Experience supporting enterprise applications such as Netsuite, Manufacturo, NX/Teamcenter, engineering systems

• Experience with JIRA/Confluence on prem or cloud configuration

• Prior experience working in a fast-paced startup environment or enterprise level environment

• Familiarity with aerospace industry regulations and standards regarding IT and data

• Experience supporting 800+ end