Customer Support Executive (Mandarin-Hokkien Speaker)

Please note this may be for a fixed-term or a full-time permanent employment opportunity, subject to applicable local labor laws and company policies.

Be a part of a revolutionary change

At PMI, we're transforming our business and building our future on smoke-free products. Join us and help deliver exceptional experiences for our customers while contributing to one of the world's most exciting business transformations.

Your 'day to day'

As a Customer Support Executive, you will be the primary point of contact for Singapore retailers, providing customer support, retailer engagement, and digital platform assistance. You will help strengthen retailer relationships while supporting PMI's commercial and digital initiatives.

You will

• Manage retailer inquiries related to orders, deliveries, payments, product information, account maintenance, commercial programs, and digital platforms.

• Resolve customer concerns while meeting service standards and escalation requirements.

• Maintain accurate customer records, case documentation, and follow-up activities.

• Conduct outbound retailer engagement activities, including onboarding, follow-ups, promotions, retention initiatives, and customer education.

• Support retailer adoption of PMI digital platforms and customer engagement solutions.

• Assist retailers with registration, onboarding, troubleshooting, and digital platform navigation.

• Collaborate with Commercial, Field Force, Logistics, Digital, and Customer Service teams to ensure a seamless retailer experience.

• Identify opportunities to improve customer experience, service quality, and operational efficiency.

Who We're Looking For

• Bachelor's degree in Business Administration, Marketing, Communications, Customer Service, or a related field.