Operations Support Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Supply Chain Manufacturing Job Sub Function: Manufacturing Assembly Job Category: People Leader All Job Posting Locations: Jacksonville, Florida, United States of America Job Description: The Operations Support Manager is responsible for ensuring smooth, safe, and compliant operations across Warehouse & Shipping, Maintenance & Calibration, and Spare Parts management. This role leads day-to-day operational execution, drives preventive maintenance and calibration programs, maintains spare-parts availability, and continuously improves processes to support customer service, equipment reliability, and cost control.

Warehouse & Shipping: Oversee inbound/outbound receiving, picking, packing, staging, and shipping operations to meet delivery targets and quality standards. Manage inventory accuracy (cycle counts, physical inventory), storage optimization, and stock replenishment. Ensure compliance with all shipping regulations, labeling, and documentation requirements. Implement and enforce health, safety, and housekeeping standards in the warehouse. Coordinate with logistics carriers and 3PL partners; negotiate rates and monitor performance. Use warehouse management systems (WMS) and ERP interfaces to maintain accurate records and traceability. Maintenance & Calibration (Including Spare Parts): Lead preventive and corrective maintenance programs for production, material handling, and facility equipment using a CMMS. Own the calibration program for test, measurement, and process control equipment—develop schedules, execute or manage vendors, and ensure traceable documentation. Manage spare-parts inventory levels, reorder points, lead times, and obsolescence to minimize downtime while controlling carrying costs. Source and manage relationships with service vendors, calibration labs, and spare-parts suppliers; oversee contracts and SLAs. Drive root-cause analysis and reliability improvement initiatives (RCA, FMEA, TPM). Maintain accurate maintenance and calibration records to support audits and regulatory compliance. Leadership & Team Development: Supervise and coach warehouse, shipping, maintenance, and calibration technicians; manage staffing, scheduling, and performance reviews. Promote cross-training and skill development to increase team flexibility. Foster a safety-first culture and lead regular safety and training programs. Compliance, Quality & Continuous Improvement: Ensure operations meet applicable regulatory and quality standards (e.g., ISO, GMP, or industry-specific requirements). Develop, update, and enforce SOPs, work instructions, and maintenance/calibration procedures. Identify and implement process improvements to increase efficiency, reduce costs, and improve service levels. Produce regular operational reports and present performance metrics to leadership. Key Performance Indicators (KPIs): On-time shipments and delivery accuracy Inventory accuracy and stockout rate Equipment uptime / meantime between failures (MTBF) Preventive maintenance completion rate and backlog Calibration completion on schedule with documented traceability Spare-parts service-level and