F&B Service Expert (Waiter/Waitress)

START YOUR JOURNEY WITH US Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past? Welcome to Al Maha, a Luxury Collection Desert Resort & Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve. Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself. Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth. Our story is one of heritage, passion, and belonging, and now, it could be yours too. Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself. LOVE WHAT YOU DO EVEN MORE At Marriott, we believe exceptional guest experiences begin with how we treat our associates. At Al Maha, you’ll become part of a close-knit family that values passion, purpose, and pride in what we do. We’re looking for talented and dedicated individuals to join our team, and in return, we offer you the following:

A career with limitless horizons, from the golden dunes of Al Maha to over 8,000 Marriott hotels worldwide , where new opportunities await. Professional growth and mentorship guided by some of the region’s most accomplished hoteliers. Competitive salary and benefits , including on-property accommodation and full-board meals. Exclusive Marriott privileges , discounted stays and dining, plus special rates for friends and family. Comprehensive medical and life insurance coverage. All the tools, resources, and support you need to excel every day.

OUR EXPECTATIONS FROM THE ROLE: POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts – to get it right for our guests and our business each and every time.

CRITICAL COMPETENCIES

Interpersonal Skills

Customer Service Orientation Teamwork Interpersonal Skills Diversity Relations

Communications

Communication Listening English Language Proficiency

Personal Attributes

Dependability Presentation Positive Demeanor Integrity Safety Orientation Stress Tolerance Adaptability/Flexibility

Organization

Multi-Tasking

Personal Attributes

Information Retention

Education Higher Education, Diploma or equivalent

Related Work Experience At least 1 year of related work experience

Supervisory Experience No supervisory experience is required

CRITICAL TASKS Guest Relations

Address guests' service needs in a professional, positive, and timely manner. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Thank