Microsoft 365 Application Support Engineer

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com     DXC Vietnam has been recognized as one of the " Best Companies to Work for in Asia 2025 " by HR Asia Magazine, highlighting its exceptional HR practices and 3 1 -year legacy in the country. The company also earned the special " Most Caring Company Award" in 2025 for prioritizing employee well-being and fostering a supportive, inclusive workplace culture .   DXC Technology is seeking a Microsoft 365 Application Support Engineer to coordinate support cases, Microsoft escalations, operational reporting, and implementation-to-operations handover activities. The role focuses on service request management, Microsoft support case coordination, operational documentation, and knowledge transfer while working closely with internal teams and stakeholders.

Log customer service requests, provide reference numbers, and monitor support tickets through the CSP Help Desk. Coordinate escalations with Microsoft and communicate status updates, workarounds, and resolutions to stakeholders. Support Microsoft service credit requests and provide relevant program and product updates. Maintain accurate records of subscriptions, license changes, billing inquiries, support cases, renewals, and escalations. Prepare operational and usage reports, track open actions, risks, dependencies, and customer decisions. Support testing, stabilization, knowledge transfer activities, and administrator handover processes. Develop and maintain operational procedures, user guidance, and support documentation. Participate in train-the-trainer sessions and knowledge-sharing activities. Comply with security, confidentiality, data protection, and corporate governance requirements. Job Requirements To be a successful candidate for this role, you have: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Experience in Microsoft 365 administration, application support, or IT service operations. Working knowledge of Microsoft 365 tenants, subscriptions, licensing models, and administrative portals. Strong service request tracking, documentation, reporting, and stakeholder coordination skills. Good English communication skills, both written and verbal. Strong attention to detail, customer service mindset, and ownership of assigned tasks. Knowledge of Microsoft 365 E5, Exchange Online, and Microsoft Defender for Office 365 is preferred. ITIL Foundation and/or Microsoft certifications are preferred. Experience working in banking, financial services, or other regulated environments is an advantage. Vietnamese language proficiency is preferred. Employee Benefits and Perks   At DXC Vietnam, we follow a people ‑ first philosophy, offering competitive compensation and comprehensive benefits that support your professional growth and personal well ‑ being.   Attractive and competitive salary package   Full salary ‑ based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Vietnamese law   13th ‑ month salary (guaranteed)   Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/ paternity leave , and childcare leave.   Premium Healthcare Insurance (1+1) for employees and dependents   Employee Assistance Program (EAP) with confidential 1:1 consultation for physical and mental well ‑ being to support you and your family   Access to the Well ‑ being