Contact Centre Representative - Canadian Banking, Credit Cards

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview   Helping is at the heart of everything we do at our contact centr es , and we’re proud of the value that we can deliver from 7am EST – 12am EST, 7-days a week for more than 2 7 million TD customers. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.

What You ’ ll Do   As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.    As a valued member of our Contact Centre Team, you will:    Make people ’ s day : consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.     Solve problems efficiently: r esolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.   Achieve your goals: c onsistently r each performance objectives , including customer experience survey results, advice and quality goals, compliance regulations , and productivity targets .   Never stop learning: a ctively p articipat e in ongoing training and coaching support to help you continue to grow and develop in your role .           Where You’ll Work   After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace with a stable internet connection . Your remaining time will be spent at a TD location for in-person team events and experiences.  The hiring manager will provide more information about how this works for their team.     Job Requirements     What You Need to Succeed    We’re proud to work with a group of diverse colleague s . If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.   High School Diploma or equivalent    Unilingual English & (French & English)   Bilingual available Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)     Ability to multitask and navigate through computer systems , applications , and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics .   D igital literacy across a broad range of devices ( e.g. , smartphones, tablets, laptops, headsets, etc.) .   Flexibility, resiliency, and a positive attitude when responding to challenging situations.    Passion to assist customers in resolving unspoken needs by offering consultative advice   Ability to work