Infrastructure Operations Engineer

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Infrastructure Operations Engineer - Linux Focus Job Description Your New Role: The Infrastructure Operations Engineer - Linux Focus is responsible for monitoring and supporting WBD's global infrastructure platforms, with a focus on Linux operational support within enterprise environments. The role is part of the Tier 2 operations support team and acts as an escalation point for L1 teams for Linux-related alerts, incidents, operational queries, planned changes, and routine maintenance activities. Working with the IT Operations Manager and cross-technology Operations Engineers, this role supports the reliable operation of infrastructure services and participates in troubleshooting, documentation, change support, and continuous improvement activities. The role requires a versatile infrastructure operations mindset, with the ability to stay calm during incidents, follow established processes, communicate clearly, and escalate to Tier 3 Linux Engineering, vendor, or specialist teams when deeper technical support is required. Highlights of the role The position is part of a unified technical operations team made up of multiple disciplines, providing support across WBD technical infrastructure. The engineer will support Linux operations alongside broader infrastructure activities and will collaborate with application, database, VMware, network, storage, backup, security, engineering, and vendor-support teams where required. Working as part of the Tier 2 Operations team in Hyderabad, the role will support L1 teams, monitor Linux infrastructure alerts, assist with standard Linux administration tasks, contribute to operational documentation, and help improve recurring support processes. This role provides an opportunity to build deeper expertise in Linux administration, patching, monitoring, automation, and service reliability while remaining aligned to the existing Infrastructure Operations Engineer level. The work is in hybrid mode - 3 days office / 2 days home. The team currently works in an 8/5 model, but the operating model may be subject to change based on business requirements, including support for major events, planned maintenance, or critical outage situations.

Accountabilities: Act as the initial point of escalation for L1 teams for Linux infrastructure alerts, incidents, service requests, and operational queries. Support Linux server operational activities including basic provisioning support, decommissioning support, user and service account administration, SUDO access requests, service checks, filesystem reviews, and routine maintenance tasks. Aid in troubleshooting common Linux issues related to server availability, CPU, memory, disk and filesystem usage, /boot capacity, processes, services, SSH, DNS, authentication, connectivity, and operating system performance. Perform initial investigation using available monitoring tools, logs, runbooks, checklists, and evidence, escalating to Tier 3 Linux Engineering or vendor support when deeper technical resolution is required. Support installation, validation, upgrade coordination, and first-level troubleshooting of infrastructure agents and tools such as SentinelOne, Tenable, Splunk Universal Forwarder, VMware Tools, and monitoring agents. Assist