Process Improvement Specialist II, ROADS

Amazon Delivery Central Operations (ADCO) is looking for a Process Improvement Specialist II eager to join the growing strategy team that supports Reverse Operations and Delivery Support (ROADS). The Process Improvement Specialist will own end-to-end process design and optimization across ROADS processes, identify and prioritize inefficiencies through data analysis and stakeholder engagement, develop and implement centralized solutions (standardized processes, tools, SOPs, etc.), and drive sustainable change management across the network. This role will leverage robust metrics reporting to measure impact, surface opportunities for continuous improvement, and communicate progress and risks to all stakeholders. The Specialist will partner closely with single-threaded leaders and cross-functional teams to deliver measurable results and will be a key contributor to weekly business reviews. Key job responsibilities Key job responsibilities - Manage and oversee various cross-functional programs, ensuring successful delivery. - Develop and refine program strategies, effectively leading and motivating teams. - Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics. - Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills. - Foster collaboration with internal and external partners to optimize resource allocation and project success. - Evaluate and prioritize projects in conjunction with customer needs and technical team inputs. - Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls. - Identify and mitigate risks, preventing them from escalating into major issues. - Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives. - Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance. - Manage and communicate project budgets effectively. - 10% job travel A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!