Systems Support Engineer

"Due to the nature of our business, Thoughtworks Vietnam is currently shortlisting applicants who have an immediate right to work in Vietnam (i.e., Vietnam Citizen)"

As a Application / Systems Support Engineer you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients.

• You will work with incident management process and tools.

• You will use complex application systems and find your way through them to debug a business impacting issue.

• You will follow standards and best practices to bring operational efficiencies, stability and availability of the system.

• You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients.

• You will leverage your knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents.

• You will derive meaningful reports/key performance indicators and set up alerting and monitoring mechanisms for quicker identification of incidents and response.

• You will apply the latest technology thinking from our Technology Radar to solve client problems.

Job qualifications

Technical Skills

• You have experience working with Java frameworks, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python and Powershell.

• You understand how to use debugging tools and how to troubleshoot issues with the code.

• You have experience working with relational or non-relational databases.

• You have experience working with CI/CD tools such as Jenkins or Azure pipelines.

• You have an exposure to application monitoring tools such as DataDog, Prometheus or Grafana .

• You are comfortable with Agile methods such Scrum and/or Kanban.

• You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are of high quality and well-tested.

Professional Skills

• You have strong communication and articulation skills, are proficient in English and able to confidently hold a Q&A discussion with senior stakeholders.

• You have good communication and articulation skills.

• You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more.

• You are resilient in ambiguous situations and can approach challenges from multiple perspectives.

• You are willing to be part of a rotation- and need-based 24x7 team and are able to handle multiple engagements.

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the