Senior Copilot Cloud Solution Architect - AI Business Solutions

Are you excited by the opportunity to join a team that serves as trusted advisors, helping customers realise the business value of enterprise-ready Copilot and agent solutions ? Can you learn to drive the highest technical quality and put the customer at the center of everything you do? Do you want to use best-in-class productivity technologies and tools to collaborate anywhere and in the most efficient way?  If so, the position is for you! We are seeking an enthusiastic Senior Cloud Solution Architect (CSA), specializing in AI solutions, who is passionate about driving our customers’ AI transformation journey with Copilot Chat, Agents, and M365 Copilot, able to work and influence CXOs. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and ROI. This role is flexible in that you can work up to 50% from home. With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.       As a Senior Cloud Solution Architect focused on Copilot and agentic AI, you’ll work at the intersection of innovation and impact - helping customers realize tangible value from their investments and shaping scalable solutions that matter.  This opportunity will allow you to accelerate your career growth and develop deep business acumen in agentic AI, as well as helping customers design and implement enterprise-ready Copilot and agent solutions, ensuring alignment with security, compliance, and governance requirements, including   Power Platform governance models and agent lifecycle management.   You’ll operate in an exciting, cross-functional environment where your insights drive consumption, usage, and strategic growth. The role blends technical depth with business acumen, giving you the space to architect secure, resilient, and performance-optimized solutions while influencing customer strategy and decision-making.  What sets this opportunity apart is the scope for development. You’ll deepen your expertise in AI and cloud technologies, sharpen your understanding of customer metrics and change management, and contribute to virtual teams and partner engagements. You’ll also play a key role in identifying patterns and gaps that inform product evolution and scale solutions across industries.  Find out more about our  culture   and   values , and the environment you will be working in.   Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Be a trusted advisor and drive business value through AI Transformation : Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value. Drive Customer Success : Lead architectural design, engaging with business and technical decision makers to drive intent and enable