Elan Account Services Rep

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Hours: Monday through Friday 9:30 AM to 6 PM CT schedule varies Account Services Rep Position Highlights: Establishes and maintains great working relationships with assigned business accounts, serving as the main day to day contact between program administrators or relationship managers Answers, researches, and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods Basic Qualifications High school diploma or equivalent Five or more years of customer service experience Preferred Skills and Experience Strong verbal, written, and interpersonal communication skills Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy Strong attention to detail Thorough knowledge of all relevant operational processes and procedures and company products and services Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc Ability to perform interest calculations and account adjustments Strong analytical and problem-solving skills Ability to manage multiple tasks/projects and deadlines simultaneously Location Expectations This role requires working from a U.S. Bank location three (3) or more days per week. #BBS If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our  disability accommodations for applicants .

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here . U.S. Bank is an equal opportunity employer. We consider all