Head of International Onboarding Operations

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Square is looking for a senior operations leader to own onboarding operations across international markets, initially including Australia and Europe. Reporting to the Head of Global Onboarding Operations, this leader will translate global onboarding strategy into market-specific operating plans, manage regional teams and partners, and improve seller outcomes across diverse geographies and service models.

This role requires the ability to balance global consistency with local market needs. The right candidate can coordinate across regions, influence senior stakeholders, manage multiple teams or departments, and drive operational improvements in environments with varied market maturity, seller needs, regulatory considerations, and partner ecosystems.

International Onboarding Operations

• Own onboarding execution across assigned international markets from post-sale handoff through seller go-live.

• Manage EU/UK and APAC first-party and vendor-supported onboarding operations, including staffing, coverage, quality, and service-level performance.

• Establish regional objectives, work plans, and performance expectations aligned to global onboarding strategy.

• Ensure operating models are localized appropriately while maintaining consistent global standards.

Regional Scaling and Market Readiness

• Develop repeatable playbooks for market launches, service model changes, regional expansion, and localization of onboarding delivery.

• Identify regional risks, dependencies, and constraints, and drive mitigation plans across internal and external teams.

• Partner with global workforce and partner strategy leaders to determine the right labor mix by market.

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