Community Ambassador

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world  At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.  We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.  JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. What this opportunity involves: The Community Ambassador welcomes employees and guests, providing excellent service to strengthen relationships between JLL, clients, and visitors. Being the face of the organization, they offer genuine hospitality at reception and create lasting impressions, while supporting smooth operations through administrative tasks and premium service delivery. An overview of the role: Site Operations Create a comfortable, welcoming, and professional experience for employees and their guests. Respond to clients’ enquiries for special arrangements or services including but not limited to visitor management, room bookings and event support. Handle internal and external calls and correspondence. Be an expert on the office and the surrounding area, know it inside and out to exceed staff and client expectations. Inventory management/ ordering office consumables. Assist with invoicing processes to support financial management in a timely and accurate manner. Ad-hoc responsibilities assigned by Workplace Ambassador. Support all regional initiatives such as JLL system rollouts, regional training, community engagement, digitalisation of the workplace, sustainability, and DE&I. Work with the wider team, contractors and on-site cleaners to ensure seamless delivery across all moving parts. Human Experience Support the delivery of programs that drive employee engagement, sense of belonging, excitement and community at work that contribute to employee productivity and pride. Build and strengthen relationships with staff and clients, exhibiting our premium service. Be the main point of contact and face of the brand for all external and internal personnel. Foster a sense of community and create a positive vibe at work for our team, our client, and their guests. Ensure you uphold all company policies and procedures and complete all required tasks in a prompt and thorough manner. Visitor Management Provide personable and efficient visitor registration services. Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS). Enhance safety and security of our client’s facility by management of visitor movement. Execute emergency response plan to ensure safety of client and guest when necessary. Meeting Room Booking Assist and educate client to achieve optimization and efficiency for meeting room bookings. Enhance user comfort and services by efficient turnaround of meeting rooms. Setting up and breaking down rooms as necessary for internal and external events Any other tasks not stated here that are consistent and in line with the role of Community Ambassador. Sounds like you? This is what we are looking for: 2 + years’ experience in Hospitality, Tourism, retail, administrative sector, or related professional area. Diploma from an accredited