Senior Data Quality Specialist

Grade Level (for internal use): 08 Role Scope This is an individual contributor role. This position provides an opportunity to work with client support to directly influence the client experience. We seek a highly competitive and dynamic candidate who can perform under pressure and work creatively and collaboratively to achieve individual and team-specific benchmarks. If you are someone, who admires a challenging environment & assignments and are determined to deliver the business goals then this role is for you.   What You’ll Do (Key Responsibilities)  Decipher client question and perform research to provide solution. Provide professional, timely and quality support to customer queries. Deliver on expected productivity and timeliness targets. Provide quality (accurate and defect free) response to the client questions (Doing right the first-time mindset). Red flag any area which can impact the BAU. Contribute towards process improvement through RCA. Contribute towards reducing client question through KB articles and identifying pattern of client questions. Take complete ownership of client question and liaise with multiple teams in order to resolve the client question Manage workflow of client questions independently.  Proactively looking for areas to improve overall client experience.  Proactively looking for procedure/ audit suggestions.  Involve in Training, and Mentoring on processes and procedures Assist in on-going projects, and in any UAT being conducted by adhering to timeliness, accuracy and excellence.  Be the advocate of the voice of customer and report key insights/trends. Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.   How Impact Will Be Measured (Success Metrics) Maintain assigned KPIs. Collaborate with Ops and Steward to deliver highquality rootcause analysis (RCA) with clear and actionable insights. Demonstrate consistent anomaly detection volume, identifying meaningful patterns early. Show reduction in clientreported errors through improved data checks and issue prevention. Contribute to closure of process gaps and adoption of qualitybydesign improvements that reduce recurring defects.   For This Role You'll Need to Have (Skills & Competencies)     4-5 years of experience in financial services/investment management Good oral and written communication skills. Client first focus and mindset Expert knowledge of company and security identifiers such as LEI, DUNs, ISIN, CUSIP, SEDOL etc. Knowledge of KYC/AML/Third Part Risk Management/Cross Referencing Products or collection knowhow Product knowledge of Factset/Capital IQ & Capital IQ Pro/Bloomberg will be desirable Vendor/Client/Product Interaction Exposure/Experience will be an added advantage Critical thinking and problem solving. Responsible tasking Proactive approach Professional agility Time Management Team Player Attention to detail Have excellent interpersonal skills, in order to effectively communicate client concerns and product related issues with all our departments. Flexible to adapt to various work environments.  Flexible to work in rotational night shifts Ability to work with multiple teams     Preferred Education & Experience   Education – Graduate/postgraduate in finance/MBA Advance Proficiency of MS Excel Proficiency of SQL (Sequel) Sound knowledge of technical skills, such as SQL (Sequel) Knowledge of Power BI, Tableau will be an added advantage.  Basic Knowledge of Lean concepts is desirable.   Key Interfaces & Interactions   Data Research & Operations Team Product Teams Technology Teams Data Stewards What’s In It For You?

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