Facility Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About JLL   We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 111,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Purpose   The Facilities Manager is responsible for leading all aspects of operational contract delivery, including support for the onsite team in terms of the day-to-day operations and integrated management of all hard and soft services, financial management and customer service delivery on their site. They will report to the Senior facility Manager and offer support in terms of direct reporting management line, performance review, personal development, covering leave and ad hoc support for the offices to ensure a resilient delivery of services. They will as act as the point of escalation for the customer for the office. Leading, coaching and supporting the onsite team and the client Workplace strategy are key to delivering on our commitments to all stakeholders. The client’s office is a modern, high specification office environment providing thriving and diverse communities where enthusiasm and engagement with all users is welcomed, encouraged and rewarded. We aim to provide the highest level of Workplace experience to customers, colleagues and visitors at each touchpoint.

The Facilities Manager is directly accountable for the following typical activities: Demonstrates a high degree of leadership. Having an operational awareness and understanding of the JLL delivery and customer needs. Supports the overall delivery of IFM operations in terms of contract delivery, H&S, engineering services, legislative compliance, contractor management, promoting sustainability, adding value and driving innovation. Promotes high level of satisfaction among client users, ensuring prompt response and customer service focused delivery. Provides support to the onsite team in terms of Building Management Systems, PPM Schedules, HelpIn, EHS and Quality Compliance supported by the JLL Account Leadership Team. Acts as go-to person in relation to all facilities/project/fit out/crisis management activities, supporting FCs and AFMs in ensuring timely solutions and identification and removal of potential roadblocks. Maintains role as Primary contact for local FCs and the client in the office relative to service requests