Senior Business Process Cloud Solution Architect

Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era.   We are looking for an experienced Dynamics 365 - Senior Business Process Cloud Solution Architect  t o join our team.  The primary objective of this role is to ensure customers are successfully implementing AI-first business solutions with copilot capabilities within Dynamics 365 and beyond.  You will specialize in one of the following categories: Dynamics 365 CRM-related Apps (Sales, Customer Service, Field Service), Low Code Agent Development, and/or Power Platform depending on your experience.   This person will have a passion for Agentic AI, preferably with experience of Copilot Studio or Agent building, who is passionate about driving our customers’ business applications, enabling low code agility and transforming those customers with AI.  The specific technologies under the responsibility of this role include: Dataverse germane to the CRM related Apps, Model‑Driven Apps, Power Apps, Power Automate, and embedded Copilot experiences across D365 CRM Apps including Sales Copilot, Service Copilot, and Dynamics 365 Copilot (role‑based) scenarios.    This is a customer-facing role, owning the business applications-focused technical & business relationships and the technical, functional and/or governance strategies between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements.  With more than 45,000 employees and partners worldwide, the Customer Experience and Success organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products.  Join CE&S and help us accelerate AI transformation for our customers and the world.  Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Customer Centricity   Be the Voice Of the customer: Proactively acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and/or internal communities  Be the Trusted Advisor: Identifies customer/partner problems and translates them into business applications or business process-oriented solutions aligned with Microsoft product strategy, explaining their alignment with customer outcomes and ROI goals, relative to competitive offerings. Help customers use these solutions. Build relationships with technical decision makers and contribute to helping build the bridge between technical decision makers (TDMs) and business decision makers (BDMs). Interacts as required with customers/partners' C-suite to bridge understanding of security,