Service Manager

Service Manager | Dandenong South Lead a High-Performing Team | Global Brand | Vehicle + 13.5% Super Full-Time | Leadership Opportunity Are you a proven service leader with a strong mechanical background and a passion for developing people? At   Terex Jaques , we're seeking an experienced   Service Manager   to lead our aftermarket service operations across Victoria. This is a highly visible leadership role where you'll drive customer satisfaction, lead a skilled team of technicians, oversee workshop, manufacturing and field service activities, and contribute directly to the ongoing growth of our business. Terex Jaques   is Australia's leading manufacturer and supplier of crushing and screening equipment, supporting customers across mining, quarrying, recycling and construction industries.

Reporting to the Branch Manager, you'll be responsible for leading and developing a team of Field and Onsite Service Technicians while ensuring customers receive exceptional aftermarket support for our industry-leading crushing, screening and mineral processing equipment. This role combines   technical leadership, customer relationship management, operational oversight and commercial accountability , making it ideal for someone ready to take ownership of a critical business function. Key Responsibilities ·         Lead, coach and develop a team of Field and Onsite Service Technicians ·         Build strong relationships with customers and identify service opportunities ·         Oversee workshop, manufacturing and field service work to ensure quality, safety and efficiency ·         Review condition reports, quotations and repair scopes ·         Manage service job planning, labour allocation and job profitability ·         Ensure accurate invoicing, WIP management and job close-out ·         Contribute to service sales planning, budgeting and business growth ·         Drive continuous improvement and champion a strong safety culture About You ·         Mechanical trade qualification or equivalent experience ·         5+ years' experience as a Mechanical Fitter or similar ·         Proven leadership experience within a field service, maintenance or workshop environment ·         Strong customer relationship and communication skills ·         Organised, commercially minded and solutions-focused ·         Experience in crushing and screening or heavy equipment industries highly regarded ·         ERP experience advantageous ·         Willingness to travel as required Why Join Terex Jaques? ✅ Fully maintained company vehicle ✅ 13.5% Superannuation ✅ Competitive salary package ✅ Mobile phone, laptop, PPE and uniforms provided ✅ Employee Assistance Program (EAP) ✅ Career development opportunities within a global organisation ✅ Supportive leadership team and collaborative culture ✅ Long-term job security with a recognised industry leader ✅ Safety-first environment committed to continuous improvement About Terex Terex is a global manufacturer supporting industries including quarry, mining, construction, infrastructure, recycling, minerals processing and environmental services. We are committed to innovation, safety and sustainability, delivering world-class solutions that help our customers operate more efficiently and responsibly. At Terex, our people are at the centre of everything we do. We invest in our employees through leadership development, technical training and career progression opportunities across our global network. Ready to Lead the Future of Service? If you're an experienced service professional looking for a leadership role where you can influence people, operations and customer outcomes, we'd love to hear from you. Click Apply Now and submit your resume today. At Terex, we value diversity and inclusion and welcome