Senior Applications Engineer - SATCOM

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

The Senior Specialist Applications Engineer will support the L3Harris Communications Australia (L3HCA) Satellite Communications (SATCOM) capability under the Joint Project 2008 (JP2008) program supporting the Commonwealth of Australia. The role reports directly to the SATCOM Applications Engineering Manager, Global Field Services (GFS) Australia, and is responsible for the delivery of JP2008 program requirements. The Senior Specialist Applications Engineer will provide training, planning, engineering, configuration, and sustainment support for operational and strategic SATCOM networked systems. The position supports the L3HCA Applications Engineering Manager, SATCOM, and the Program Manager in the sustainment, enhancement, and ongoing development of SATCOM capabilities throughout Australia. The incumbent will assess and analyse the technical application of SATCOM products to meet evolving customer requirements and will design, develop, and refine solutions to ensure those requirements are effectively met. The role also supports the L3Harris Help Desk function, responding to customer requests and technical issues by providing timely, accurate, and effective solutions in accordance with contractual and customer requirements. As a Field Service Representative (FSR), the Senior Specialist Applications Engineer will provide direct support to customers, operating either independently or as part of a broader support team. The role requires effective engagement with engineers, program managers, and customers and may involve leading team activities and technical initiatives.      What the role will involve The responsibilities of the Senior Specialist Applications Engineer include, but are not limited to: Install, operate, inspect, repair, and maintain assigned equipment at customer sites Conduct mechanical and electronic preventive maintenance activities to identify and rectify issues before they result in equipment downtime Deliver customer training on L3Harris SATCOM products and systems at customer locations Perform training needs analysis and develop training materials to support program requirements. Develop, implement, and execute test plans to identify and isolate system anomalies while minimising equipment downtime Interpret and work from moderately complex sketches, schematics, blueprints, wiring diagrams, block diagrams, charts, and technical drawings Provide technical advice, capability planning support, and recommendations regarding product applications and future development opportunities Perform authorised system upgrades and temporary modifications to maintain operational capability until permanent maintenance can be completed Provide technical support for the integration and sustainment of L3Harris tactical communications products within SATCOM systems Participate in field installations, maintenance activities, upgrades, demonstrations, exercises, and deployments Support Help Desk operations by providing customers with timely technical advice, troubleshooting assistance, and maintenance support Identify system defects and engineering improvement opportunities, recommending hardware and software enhancements to improve system performance and support future business growth Liaise