Investment Services Account Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Responsible for the management of onboarding Investment Services accounts of various sizes to our online portal, Global Custody Pivot. IT&C Pivot Account Managers are responsible for ensure clients are onboarded accurately to the Global Custody Pivot platform ensuring an exceptional online experience. Interprets ITC User Authorization documentation and support documents to select appropriate coding within the Pivot Admin System. Regularly interacts with Relationship Management and Client Services teams, supporting the business line in their understanding of the client portal. Proactively engages Relationship Managers and Client Services Account Managers and Associates to identify issues with documentation, obtaining clarity on client requests and discuss opportunities that evolve with future enhancements. Ensures appropriate documentation is retained in house and maintains client Global Custody profile folder. Aids in reviews of Global Custody Paperwork, works with Client Services and Relationship Managers to clear any noted exceptions, responds to requests from WM&IS Risk Management, Trust Compliance and Corporate Audit Services in a timely manner. Identifies staff training needs, participates in training events, may coach, or assist in training Relationship Management and Client Services teams as well as aid in the training of less experienced IT&C Pivot Account Managers. Identifies and executes opportunities to create capacity and efficiencies. Participates on Investment Services and Trust Operations committees and projects. Basic Qualifications - Associate’s degree, or equivalent work experience - Typically two to four years of job-related experience, preferably in institutional trust and/or financial industry Preferred Skills/Experience - Basic knowledge of trust administration, products and sales - Basic knowledge of account management, trust operations, project management, and legal regulations - Ability to develop new business - Ability to resolve complex problems with minimal guidance - Effective interpersonal, verbal and written communication skills The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our  disability accommodations for applicants .

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here . U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race,