Data Centre Services – Service Operations Specialist

Job Title Data Centre Services – Service Operations Specialist Location London Corporate Title Assistant Vice President Data Centre Services (DCS) is responsible for the strategic leadership, operational governance, and control of Deutsche Bank’s global IT hosting portfolio, including data centres, technology rooms, and campus locations. DCS ensures resilient, secure, efficient, and compliant environments that support the Bank’s evolving technology needs, including AI, Private Cloud, FICTECH, and Ultra-Low Latency services. This AVP-level, London-based role provides oversight and coordination across data centre white space operations, grey space landlord interfaces, vendor performance, and site governance. The specialist will help embed the target operating model, improve consistency, and ensure adherence to DCS standards, internal controls, regulatory requirements, and relevant data centre principles. What we’ll offer you A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre. You can expect:   Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them Competitive salary and non-contributory pension 30 days’ holiday plus bank holidays, with the option to purchase additional days Life Assurance and Private Healthcare for you and your family A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year Your key responsibilities Provide client-side oversight of day-to-day white space operations and grey space infrastructure interfaces across data centre environments Coordinate with landlords, colocation operators, facilities providers, vendors, smart hands teams, and internal service owners to ensure controlled operational execution Review planned maintenance, Method of Procedure’s (MOP’s), risk assessments, access requirements, service impacts, and evidence of completion for shared infrastructure activities Conduct site reviews, assess vendor performance, document findings, and support remediation of issues, risks, and non-compliance Support the implementation of standardised operational processes, governance routines, auditability, and vendor accountability under the target operating model Work with DCS, security, compliance, commercial, project, and local teams to maintain secure, resilient, and well-controlled data centre operations Your skills and experience Experience in data centre operations, IT facilities, infrastructure operations, operational governance, audit, assurance, or site review, preferably in financial services Strong understanding of white space operations, including rack and stack, structured cabling, patching, cross-connects, IT hardware deployment, asset management, and Install, Move, Add, Change / Decommission (IMAC/D) activity Working knowledge of grey space dependencies, including power, cooling, UPS, generators, switchgear, fire protection, Building Management System, and environmental monitoring Familiarity with Data Centre Infrastructure Management tools, ITIL processes, operational controls, and industry standards relating to resilience, availability, structured cabling, security, and monitoring Ability to analyse operational data and produce concise site review reports, issue logs, action trackers, management updates, and evidence-based recommendations Excellent communication, stakeholder management, organisation, ownership, and problem-solving skills, with the ability to work independently and across regional and global teams Proven