Senior Manager Credit Operations

Employee Applicant Privacy Notice

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

We are seeking an experienced Senior Manager, Credit Operations to build and lead SoFi Bank's specialized credit operations function across residential and Commercial loans. This role will oversee complex workflows across the credit lifecycle, including scenario intake, underwriting exceptions, condo and co-op project reviews, complex residential underwriting, and Commercial small-balance CRE underwriting and portfolio management.

This l functional owner will set the operating model, priorities, resourcing, service standards, KPIs, KRIs, and governance routines for the function. The Senior Manager will partner closely with Sales, Operations, Underwriting, Credit Policy and Administration, Risk, Product, Finance, Legal, Compliance, Servicing, and senior leadership to deliver sound credit judgment, scalable processes, clear accountability, and a consistent member and business-partner experience.

The ideal candidate is a seasoned credit leader with deep expertise in residential and commercial lending, particularly jumbo and portfolio underwriting, HNW and UHNW borrower profiles, complex refinances, and small-balance CRE underwriting and portfolio management. This is an opportunity to define an important capability at the intersection of credit judgment, operating design, policy, and member experience.

Build and lead the Credit Operations function

• Set the strategy, operating model, priorities, and service standards for specialized credit operations across residential and Commercial loans.

• Lead day-to-day planning, prioritization, intake, complexity tiering, routing, escalation paths, and decision ownership for scenarios, exceptions, complex underwriting, and project reviews.

• Establish KPIs, KRIs, reporting standards, operating routines, and quality expectations for volume, aging, cycle time, service levels, rework, exception trends, and capacity.

• Build the function in phases, using demand, complexity, service levels, quality, and outcomes to guide staffing, workforce planning, and future investment.

Lead complex residential underwriting scenarios and exceptions

• Oversee jumbo, portfolio, high-balance, high-LTV, and other non-conforming transactions, including complex refinances and cash-out refinance structures.

• Guide decisions involving HNW and UHNW borrowers, complex liquidity and reserves, asset depletion, RSU and equity compensation, self-employed and business income, complex tax returns, trusts or LLCs where permitted, and layered risk.

• Own the front door for residential scenarios from Sales and Operations, providing early guidance on credit viability, structure, documentation, risks, and likely escalation requirements.

• Operationalize exception reviews with clear intake requirements, recommendation packages, approval routing, decision