Technical Support Specialist

Hiring Manager: Stefanie Hill

Talent Acquisition Advisor: Jess Bougie

Job Code Level: TEP2

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AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

The Customer Success & Support Organization is dedicated to ensuring every customer interaction reflects our commitment to service excellence, partnership, and trust. We take pride in connecting directly with our customers, transforming complex challenges into seamless and successful outcomes that support their business objectives. We strive to deliver a responsive, consistent, and positive customer experience, building confidence and satisfaction with every engagement. Working closely with cross-functional teams, we continuously improve our processes, advocate for our customers, and resolve issues efficiently. We are committed to customer success, accountability, and continuous improvement in everything we do.

The Technical Support Specialist will be responsible for making our customers wildly successful by providing an end-to-end technical support experience of the highest quality on OpenText products.  Addressing a customer’s concern is not only technical, but also an opportunity to build on, and strengthen, our relationships and partnerships with our customers.

This position requires strong technical and problem-solving skills. Our Technical Support Specialist position offers you an opportunity to learn new and exciting technology while working with the world’s top Fortune 500 companies. Critical thinking is something that you’ll use daily as each customer’s situation is often unique, requiring creative and long-lasting solutions. Our strong team-based environment ensures that if you get stuck or need help, you’ll always feel supported.

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