Front Desk Manager

Hourly Rate: $30.77Targeted Application Deadline: 11/02/2026 Pay Range: $64,000-$66,000 This position is a Non-Exempt Management position and will be paid an hourly rate with overtime paid in accordance with state and federal law. Driving is required for this position; screening will be required. Job Summary Administers front office functions and supervising staff on a daily basis. Front office areas include Guest Services/Front Desk and Shuttle Services. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.          Candidate Profile Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

Or          2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.                  Core Work Activities

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.                  Develops specific goals and plans to prioritize, organize, and accomplish your work.   Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.    Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.     Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.   Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

S upporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.                  Encourages and building mutual trust, respect, and cooperation among team members.                  Serving as a role model to demonstrate appropriate behaviors.      Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.     Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

E nsuring Exceptional Customer Service   Provides services that are above and beyond for customer satisfaction and retention.                  Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.                  Responds to and handles guest problems and complaints.                  Sets a positive example for guest relations.   Empowers employees to provide excellent customer service.   Observes service behaviors of employees and provides feedback to individuals.    Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.   Ensures employees understand customer service expectations and parameters.   Interacts with guests to obtain feedback on product quality and service levels.    Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

M anaging Projects and Policies

Implements the customer