Technical Training Coordinator

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology. Group/Division The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. Job Description / Responsibilities 1) Training Coordination & Enrollment Operations Process training enrollments, certifications, learning assignments, and training records accurately and in accordance with established procedures. Monitor enrollment queues and training requests to ensure timely completion and SLA compliance. Maintain accurate and up-to-date training information within LMS and other operational systems. Support class scheduling activities, attendance management, and learner readiness. Maintain visibility of pending requests and proactively escalate delays or operational risks. 2) Customer Training Coordination Manage customer training requests and coordinate training schedules across multiple product portfolios. Confirm instructor availability, classroom capacity, and training readiness requirements. Act as a primary point of contact for customer training inquiries and scheduling requests. Provide timely communication on schedule changes, confirmations, training requirements, and certifications. Partner with customers and training managers to support training demand planning and resource utilization. 3) Product & Regional SME Support Develop expertise in assigned product portfolios, training programs, and enrollment processes. Serve as a primary regional contact for training operations and customer engagement activities. Maintain awareness of regional training demand, workforce readiness, and business priorities. Support managers and stakeholders with enrollment, certification, scheduling, and operational guidance. Participate in regular business reviews and training planning discussions. 4) Training Centre Operations Support day-to-day operations of the Hsinchu Training Centre. Ensure classroom readiness, training logistics, visitor support, and learner experience. Coordinate local operational requirements including classroom resources, supplies, vendors, facility requests, and procurement-related activities. Partner with local stakeholders to maintain an effective and professional learning environment. Support training events and operational activities hosted at the training center. 5) Stakeholder Support & Continuous Improvement Develop strong working relationships with customers, instructors, regional teams, and internal stakeholders. Respond to inquiries in a timely and professional manner. Support operational reporting, audits, and compliance activities. Participate in process improvement, automation, and system enhancement initiatives. Support onboarding, cross-training, and knowledge-sharing activities within the global training operations team.

Experience in technical training operations, learning administration, customer support, enrollment operations, scheduling, or related operational functions. Experience coordinating customer-facing training programs or learning activities. Familiarity with Learning Management Systems (LMS), ServiceNow, CRM, SAP, or similar enterprise systems. Ability