Senior Staff Program Lead, Cloud Engineering Operations

Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About This Role Crusoe's Cloud Engineering organization is 380 people today and hiring toward 550. When we sell capacity, we make customers two promises: it will be ready on the date we said, and it will work while they use it. At this scale, keeping those promises doesn't happen by accident anymore. This role exists to make sure it happens on purpose. You'll lead Engineering Operations: the operating system that lets Cloud Engineering leadership agree on outcomes, execute, and keep its promises to customers. You'll own the standing programs that make operations better every week (SLOs, incident follow-up, change safety, capacity delivery tracking, and operational data) and build the systems that feed the weekly executive Engineering Operations review. You don't just report when a metric slips; you find the owner, hold them to the commitment, and make sure a decision happens fast. You'll start as the first hire in this function, working solo while you prove out the model above. As the mandate holds up, you'll shape how the function grows: what to build, who to bring in, and what to keep lean. This isn't a role scoped to a single program or a single dashboard. You will be a strategic advisor to leadership on whether teams are actually executing operationally, and the person who makes clear owners, shared metrics, and a steady cadence stick across the org. The ideal candidate has a technical background (software engineering, SRE, Technical Program Management, or product in an infrastructure context) and is close enough to production systems to hold senior engineering leaders to what they committed. What You'll Be Working On Engineering Operations programs Own the standing Engineering Operations programs: SLO/SLI definition and attainment, incident management and follow-up, change safety (change policy, maintenance readiness, and pre-production checks), capacity delivery tracking, and operational data. Partner with the engineering leaders who own each program and hold the line on outcomes. Define and track the metrics that show how the org runs, grows, builds, and enables itself: usable capacity, SLO attainment, MTTD and MTTR, customer-found incidents, on-time capacity delivery, milestone slip, change failure rate, follow-up closure rate, and change policy compliance. Data should tell the story before anyone has to ask. Partner with engineering, SRE, data engineering, and product to keep operational data accurate, with one source of truth for each metric. Partner with engineering, TPM, product, SRE, data scientists, customer success, and data center operations to ensure operations run smoothly across all functional areas. Work toward a single pane of glass that makes the operational health of the organization easy to understand at a glance. Accountability and