Application Support Analyst (Teller Software Installation)

Description & Requirements

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At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. Join our Teller team and become a key player in delivering critical technology solutions to financial institutions nationwide. As a Senior Application Support Analyst, you'll leverage your technical expertise and banking knowledge to implement, configure, and support teller automation software that powers day-to-day transaction processing for banks. Working within the IBM i (iSeries) environment, you'll be responsible for configuring teller applications, installing and supporting hardware and software, performing system testing, troubleshooting technical issues, and ensuring successful implementations within the SilverLake and 20/20 Teller platforms. From initial setup through live conversion support, you'll partner directly with bank personnel, project managers, and internal teams to deliver seamless implementations and training for new clients. This highly technical, client-facing role offers a unique blend of banking technology, software implementation, problem-solving, and customer consulting, with opportunities to travel to client sites approximately once per month to support final installation, go-live activities, and successful system conversions. This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charloette, NC; Louisville, KY; Lenexa, KS; Springfield, MO; or Monett, MO. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM). The salary range for this position is $59,750- $89,600 This posted salary range reflects the minimum and maximum base pay we reasonably expect to offer for this role at the time of posting. Actual compensation may vary above or below this range and is subject to change in the future. Individual pay is determined by a variety of factors, including but not limited to: relevant education, qualifications, certifications, experience, skills, performance, work schedule, travel requirements, sales or revenue targets, and overall business needs and affordability. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you’ll be responsible for: Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JHA product. Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation. Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc). Ensures related business processes will run on software. Provides software support/guidance by answering questions on functions, features and usage of software products. Support may be at the customer site or remote. Communicates the customer’s needs/expectations with programmers, other team members and team leader. Maintains effective communication with customer throughout entire project/case. Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded