Customer Delivery Manager

Customer Delivery Manager Description - Are you passionate about building trusted customer relationships, driving operational excellence, and delivering measurable business outcomes?   We are looking for a Customer Delivery Manager to join our Managed Services Delivery team in Norway. In this customer-facing role, you will be the primary point of contact for service delivery and help customers   realise   the full value of their managed services. You will balance customer experience, service performance, commercial awareness, risk management, and continuous improvement.   As a trusted partner, you will work closely with customers, delivery teams, sales, account management, and specialist functions to resolve complex challenges, strengthen service governance, and support long-term customer success.   What you will do  ? Customer leadership and relationship management   Build and   maintain   trusted relationships with customer stakeholders at operational, management, and executive levels.   Act as the primary contact for service delivery performance, governance, operational issues, and escalations.   Lead regular service and business reviews, ensuring clear alignment on priorities, performance, risks, and improvement actions.   Promote customer satisfaction through proactive communication, transparency, and effective issue management.   Service delivery management   Ensure contracted services are delivered in line with agreed service levels, quality standards, and customer expectations.   Coordinate cross-functional and geographically distributed teams to enable seamless end-to-end service delivery.   Lead the resolution of incidents, service requests, risks, and escalations, with clear ownership and follow-through.   Monitor service health and performance trends,   identify   root causes, and drive corrective and preventive actions.   Manage approved Requests for Change and support effective implementation of service or contractual changes.   Continuous improvement and transformation   Identify   opportunities to simplify delivery, improve efficiency, and strengthen customer outcomes.   Lead continuous improvement and transformation initiatives across the service environment.   Use service data, customer insight, and operational trends to move from reactive support towards proactive service management.   Contribute to customer success plans and account roadmaps aligned with the customer’s business priorities.   Business and   financial management   Monitor key performance indicators, costs, forecasts, risks, and delivery commitments.   Support the financial health of the service by   identifying   cost drivers, reducing avoidable waste, and contributing to recovery plans when needed.   Identify   potential growth or service expansion opportunities and collaborate with the account and sales teams for further assessment.   Turn operational data and service performance into clear, value-focused customer conversations.

Experience   A bachelor’s or graduate degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience.   Typically   5–10 years of relevant experience in customer-facing service delivery, IT service management, managed services, business operations, customer success, or a related area.   Experience working with enterprise customers and complex service environments.   Experience coordinating multiple stakeholders and leading through influence across functions and regions.   Skills and capabilities   A strong customer-centric mindset and the ability to build credible, long-term relationships.   Excellent communication, presentation, stakeholder management, influencing, and negotiation skills.   Strong analytical and problem-solving capabilities, with sound judgement in complex situations.   A proactive ownership mindset and the ability to manage multiple priorities in a