Time Away Coordinator - EY Global Delivery Services

Senior Associate – Time Away Operations (Leave & Accommodations) Role Summary Provide operational and case coordination support for EY’s Time Away services (Leave Management and Workplace Accommodations). This role manages high-volume administrative workflows, ensures accurate case documentation, and supports timely communication and follow-up. The position enables senior team members to focus on complex compliance and advisory work by maintaining high standards of execution, data integrity, and confidentiality.   Key Responsibilities Case Intake & Documentation

Set up and maintain accommodation and leave cases in case management systems (e.g., Navex, SuccessFactors) Ensure accuracy, completeness, and proper linkage of employee records and supporting documentation Perform initial quality checks and resolve data gaps before case progression

Inbox & Case Coordination

Manage shared inboxes and triage incoming inquiries, documents, and requests Determine appropriate routing, urgency, and next steps based on established guidelines Respond to routine employee inquiries and escalate complex or sensitive issues as needed

Case Lifecycle Support

Coordinate collection of required documentation (e.g., medical certifications, birth certificates, approvals) Track outstanding items and follow up with employees and stakeholders to meet deadlines Support return-to-work communications and case updates

Quality Control & Case Closure

Conduct quality reviews on active and closing cases to ensure accuracy and compliance Validate that all required documentation, notes, and approvals are complete prior to closure Identify and correct errors or inconsistencies in case records

Leave Processing & Tracking

Support processing and validation of leave transactions (e.g., parental, medical leaves) in HR systems Maintain trackers to monitor documentation, deadlines, and case status Ensure timely updates and communication of leave details to employees

Reporting & Operational Support

Maintain trackers and support reporting on case volumes, turnaround times, and key deadlines Flag potential risks, delays, or compliance concerns to team leads Assist with ad hoc operational tasks and process improvements

Required Qualifications   Experience

2–4 years of experience in HR operations, shared services, case management, or a high-volume administrative role Exposure to leave of absence, accommodations, or regulated HR processes preferred

Strong attention to detail and ability to manage high-volume, deadline-driven work Solid judgment to triage cases, assess urgency, and determine appropriate actions Clear and professional written and verbal communication skills, including handling sensitive employee situations Ability to follow structured processes while identifying gaps or inconsistencies Strong organizational skills to manage multiple cases simultaneously

Technical

Proficiency in Microsoft Office (Outlook, Excel, Word) Experience with HR systems and/or case management tools (e.g., SuccessFactors, Navex) preferred Ability to maintain trackers and support basic reporting Compliance & Confidentiality Ability to handle sensitive personal and medical information with discretion Working knowledge of data privacy practices; familiarity with U.S. leave and accommodations processes (e.g., FMLA, ADA) preferred

Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)