Sr. Program Manager, ROADS

Amazon seeks a Process Improvement Manager to drive new initiatives, processes, and program launches for the ROADS Central Operations Team. The Process Improvement Manager will be a key member of strategic initiatives that will continue to improve last-mile processes to scale for rapidly increasing volume and complexity and support our site leaders / operators. Specifically, this role will support Central Operations - ROADS. *This role requires travel up to 10% of the quarter. Key job responsibilities Key job responsibilities • Manage and oversee various cross-functional programs, ensuring successful delivery. • Develop and refine program strategies, effectively leading and motivating teams. • Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics. • Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills. • Foster collaboration with internal and external partners to optimize resource allocation and project success. • Evaluate and prioritize projects in conjunction with customer needs and technical team inputs. • Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls. • Identify and mitigate risks, preventing them from escalating into major issues. • Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives. • Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance. • Manage and communicate project budgets effectively.