Associate Director-Project/Program Mgmt

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Overall Purpose: This Associate Director role is a high-impact leadership opportunity to shape how AT&T Business Operations executes enterprise change, improves customer experiences, and delivers measurable business value. The leader will own execution activation across product, technology, operational, and customer-impacting initiatives—turning strategy into disciplined delivery, measurable outcomes, and sustainable adoption across the business. Why This Role Matters: This position sits at the intersection of strategy, execution, technology, and customer experience. The work directly influences how quickly AT&T can simplify operations, reduce friction, improve readiness, and deliver change that matters to customers, frontline teams, and the firm’s bottom line. Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following: Lead Enterprise Change That Moves the Business: Direct execution of product, technology, and major operational initiatives across the AT&T Business portfolio, translating strategic priorities into integrated plans that improve operational performance, customer outcomes, and execution discipline. Influence Senior Leaders and Align the Enterprise: Act as a trusted advisor to business operations and partner organizations, building compelling business cases, aligning VP and SVP stakeholders, and brokering customer-centric solutions that overcome silos and accelerate decision-making. Connect Technology Decisions to Business Outcomes: Lead technical evaluation and solutioning in partnership with subject matter experts, ensuring feasibility, system dependencies, operational impacts, risks, and adoption requirements are understood before execution begins. Build Coalitions That Improve Customer Experience: Establish strong partnerships across AT&T Business, business operations, and technology partner organizations to resolve escalations, close operational gaps, and align leaders around initiatives that reduce customer friction and improve delivery effectiveness. Prioritize Work Based on Value and Impact: Design and manage centralized intake, evaluation, and prioritization processes so high-impact technical and non-technical requests are assessed consistently, resourced appropriately, and sequenced against customer, operational, and financial value. Develop Talent and Scale Execution Capacity: Lead and coach a diverse team of technical and non-technical professionals, including project/program managers, business analysts, technology business management resources, and solution-oriented contributors, while building the capabilities needed to support enterprise transformation. Drive Readiness, Adoption, and Sustained Change: Guide impact assessment and change management strategies for new products, platform capabilities, technology-enabled workflows, and process changes, ensuring operational teams are prepared, supported, and able to adopt change with confidence. Remove Barriers to Execution: Serve as a primary escalation point for initiative risks, dependencies, and operational challenges, proactively removing blockers that could slow delivery, affect stakeholder alignment, or create negative customer impacts. Break Down Silos and Improve Enterprise Effectiveness: Design engagement models, governance routines, and cross-functional ways of working that create clearer ownership, faster decisions, and more consistent execution across business and technology organizations. Create a Culture of Continuous Improvement: Identify opportunities to simplify processes, apply best-in-class execution practices, and use data-driven insights to improve productivity, reduce operational friction, and strengthen the customer journey. Job Contribution: Leads operational execution for a high-impact function that helps AT&T Business deliver strategic change