Director, Identity Platforms & Operations

Summary: Director, Identity Platforms & Operations   Overview   The Director, Identity Platforms & Operations is The Coca-Cola Company’s senior leader for enterprise identity platforms, privileged access management, and identity operations. This role owns the engineering, operations, and continuous improvement of the Company’s identity technology stack—including Microsoft Entra ID, Entra B2B, CyberArk, and identity defense tools—ensuring that identity services are secure, resilient, and aligned with the Company’s zero-trust strategy. The Director drives the enterprise account lifecycle, service account management, and identity protection capabilities that safeguard the Company’s workforce, partners, and digital assets.   Reporting to the Senior Director, Security Engineering & Identity, this is a people-leadership role responsible for a team of identity engineers and the oversight of a managed services partner that supports identity operations. The Director partners closely with Cyber Solutions, Cybersecurity Operations, IT Infrastructure, and business technology teams to ensure identity platforms meet evolving security, compliance, and business requirements while   maintaining   operational excellence across provisioning, de-provisioning, and access lifecycle processes.

Identity Platform Engineering & Operations   Own the engineering, configuration, and operational health of the Company’s core identity platforms, including Microsoft Entra ID, Entra B2B,   identity   governance   and identity defense tools.   Define and execute platform roadmaps that align with the Company’s zero-trust strategy and evolving business requirements.   Ensure platform reliability, scalability, and performance through proactive monitoring, capacity planning, and incident management.   Drive automation of identity operations to improve efficiency, reduce manual effort, and minimize errors across the identity lifecycle.   Privileged Access Management   Oversee the Company’s CyberArk privileged access management environment, ensuring secure vaulting, session management, and credential rotation for privileged accounts.   Define and enforce policies for privileged access that align with the Company’s security standards and regulatory requirements.   Partner with application and infrastructure teams to expand PAM coverage and integrate privileged access controls into new platforms and workflows.   Identity Lifecycle & Account Operations   Lead enterprise account provisioning, de-provisioning, and joiner/mover/leaver lifecycle processes to ensure   timely   and   accurate   access   management across the workforce.   Oversee service account management practices, including inventory, ownership assignment, credential hygiene, and lifecycle governance.   Ensure identity operations processes support SOX control requirements and partner with compliance teams to   maintain   audit readiness.   Continuously improve operational processes to reduce access-related risk and improve the end-user experience.   Identity Protection & Zero-Trust Execution   Operationalize identity protection capabilities, including identity threat detection, conditional access policies, and risk-based authentication.   Execute on   the Company’s zero-trust identity strategy, driving adoption of modern authentication methods such as   passwordless , phishing-resistant MFA, and adaptive access controls.   Maintain   identity   verification   and   reset   technology platforms   such as Microsoft Verified ID and competitive solutions , as well as their associated processes.   Monitor identity security posture and drive remediation of vulnerabilities, misconfigurations, and policy gaps across the identity estate.   People Leadership & Managed Services Oversight   L ead and develop a team of identity engineers, fostering a culture of operational excellence, continuous learning, and