Strategic Operations Manager, Mobile Service

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Summary As a Strategic Operations Manager, Mobile Service you will spearhead high-impact technical and operational projects that elevate our systems to new heights. You will be responsible for driving systemic change, owning the strategy and scale of our mobile fleet operations, and fostering deep cross-functional collaboration. This role requires a leader who can define the future of the mobile fleet ensuring accountability and operational excellence across the market. In this capacity, you will own the end-to-end strategic planning, vehicle allocation, policy design, and operational excellence of our Mobile Service vehicle fleet.

Scale Operations: Implement scalable operations solutions that support Rivian’s growth trajectory and maintain our position as an industry leader Program Leadership: Provide regular executive updates on project progress, proactively identifying roadblocks and driving issue resolution to enhance the customer and team member experience Fleet Accountability: Drive overall fleet accountability through new processes and program adjustments through the lifecycle the mobile service vehicles Vehicle Decommissioning: Drive the strategic oversight of fleet cycle out, optimizing asset utilization and maximizing financial returns Mobile Service Strategy & Roadmap: Own the overall mobile service strategy, long-range vehicle forecasting, and coverage/capacity model planning Mobile Vehicle Fleet Management: Manage the end-to-end lifecycle of mobile vehicles, including vehicle services setup, change management, alert follow-ups, and initial assignments Policy Design & Adherence: Design and enforce policies regarding take-home vehicle usage, service hours, driving hours, and on-site compliance standards for the mobile fleet Budget and Forecasting: Create, manage and update the Mobile Service forecast and budget, incorporating a fleet strategy that accounts for program scale, changing demand, mobile-first targets, and fleet mix Vendor & Tooling Management: Manage relationships with upfitters, tooling providers, and vehicle service vendors while driving tooling audits and fulfillment Field Support & Operational Health: Deliver operational support for allocations, tooling, and supply distribution, while facilitating vehicle safety audits, inspections, and PM compliance Non-RivOS Systems Management: Establish day-to-day operations and standards using external platforms like Geotab, Emkay, Bluedot, and MoveEV Program Budget & Compliance: Manage the program budget and maintain strict operational compliance with legal, tax, and corporate policy standards B2B Mobile Readiness: Drive operational systems and processes to ensure full B2B mobile readiness Data & Analytics: Define and build mobile fleet reporting dashboard requirements in partnership with the Analytics team Qualifications Strategic Leadership: Exceptional ability to set clear objectives and align complex system efforts with overarching organizational goals Operational Excellence: Proven track record of optimizing processes and reducing costs through innovative technical solutions Data-Driven Decision Making: Expert at utilizing data analytics to enhance fleet performance and ensure strict adherence to industry standards Cross-Functional Collaboration: Strong ability to build relationships across departments to integrate fleet systems seamlessly with broader business functions Data and Technical Management: Experience and