Director, HRBP - Expert Network

Intuit is a global platform company on a mission to power prosperity around the world for consumers, the self-employed, and small and midmarket businesses. Across our four leading brands — TurboTax, Credit Karma, QuickBooks, and Mailchimp — Intuit serves over 100M customers and is one of the few companies in the world to have a thriving consumer and small and midmarket business ecosystem. Intuit is known for its innovation track record, customer centricity, and its consistent recognition as a top place to work. Year-over-year, Intuit is recognized as a best employer and consistently ranked on Fortune's '100 Best Companies to Work For' and Fortune World's 'Most Admired Software Companies' lists. Intuit's Customer Success organization includes the Expert Network (EN). EN is the AI-driven virtual expert platform connecting millions of customers across the Intuit ecosystem to the digital and human-assisted expertise they need to make confident financial decisions. EN has evolved from a tax-focused experiment into the world's largest expert network, with nearly 50,000 product and domain experts across six countries, a mix of full-time and seasonal tax experts, year-round SelectTime experts, and third-party product experts. EN is now driving two transformative shifts at once: deepening AI agent integration that is fundamentally reshaping how the network operates and serves customers, and 'Activate Local Experts,' a national retail/local strategy that will place roughly 1,100 new employees at local sites across the country and is a key driver of Intuit's revenue growth. This hybrid role will focus on the Expert Network business within the Consumer Group and will be based out of our beautiful San Diego, California office. Why this role, now Intuit is rebuilding how work gets done. We're moving to AI-native leadership — where AI carries coordination and synthesis, and leaders spend their time on judgment, coaching, and culture. We're aligning business strategy directly to the skills, scale, and shape of our teams. And we're driving AI adoption company-wide, so every employee can deliver stronger outcomes with more velocity. Our People & Places function sits at the center of this transformation — not enabling it, leading it. Our HR Business Partners are embedded members of Intuit's most senior executive teams: growth accelerators, executive coaches, and change agents who shape business strategy, not just the talent plan behind it. We operate as business leaders first — fluent in the P&L, the operating model, and the competitive landscape — who happen to lead through people. This role demands exactly that. You'll sit shoulder-to-shoulder with the executive team, own the leadership and organizational bets that determine whether we win, and coach senior leaders through the most significant reinvention of work in a generation.

Responsibilities Business partner, first: Understand the Expert Network's strategy, economics, and operating model deeply enough to proactively define and shape the talent strategy, priorities, and in-year outcomes with the senior executive team. Executive coach: Serve as a trusted advisor and coach to the senior executive team — build trust, be courageous with coaching and feedback, and unlock leadership potential in the era of AI. Cross-functional builder: Partner across HR functions — talent acquisition, compensation, talent development, and manager training — to design and stand up the people systems and infrastructure needed to scale a network of this size, not just support existing structure. Talent steward: Partner with leaders and talent acquisition to identify, develop, and hire senior talent, with AI-first expectations built into hiring rubrics and goals from the start. Build the capability for others to do the same — attracting, hiring, and retaining top talent. High-performing team builder: Build high-performing senior executive teams, and through them, highly engaged,