Scrum Master

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Every sprint that ships depends on someone keeping ceremonies structured, blockers visible, and Jira data trustworthy. Without that, planning drifts, standups run long without resolving anything, and status reports stop reflecting what teams shipped. The Scrum Master owns that day-to-day discipline for one or more Platform teams, especially teams still building their agile habits, so the team can focus on delivery instead of process friction.

Ceremony Facilitation Facilitate sprint planning, daily standups, sprint reviews, and retrospectives for assigned teams, keeping sessions time-boxed and outcome-focused. Support charter reviews and team kickoffs, helping new or forming teams set working agreements and delivery expectations. Document ceremony decisions and action items so commitments carry over cleanly between sprints.

Support & Impediment Removal Support teams new to agile in applying Scrum mechanics day to day, resolving confusion before it slows delivery. Identify and escalate blockers quickly enough that they don't carry over into the next sprint. Encourage open retrospectives and follow through on improvement commitments until they're implemented. Jira & Delivery Tracking Maintain Jira boards and backlog health for assigned teams, keeping stories current and sprints configured correctly. Track and report team-level delivery metrics (velocity, sprint completion rate, open impediments) using Platform-standard Jira dashboards. Give stakeholders concise, accurate delivery status updates based on what the team completed. AI-Assisted Support Use AI-assisted tools to support ceremony prep, note capture, and status reporting, cutting down manual admin work. WHAT YOU BRING Required Qualifications 2+ years working as a Scrum Master or in an agile delivery support role within a technology team. Working knowledge of Scrum principles and ceremonies, with experience running or co-facilitating them. Familiarity with Jira for sprint tracking, story management, and basic dashboard configuration. Strong communication and organizational skills, with a track record of keeping teams on track and following through on commitments. Comfort supporting teams that are still building their agile practice, adjusting approach as the team matures.

Scrum certification (CSM, PSM I, or equivalent). Experience supporting technology teams in Software Engineering, IT infrastructure, or enterprise environments. Comfort with AI productivity tools or interest in applying automation to reduce repetitive work. Experience working within an organization with established agile standards. KEY SKILLS Scrum ceremony facilitation Jira sprint and backlog management Impediment identification and escalation Stakeholder communication and status reporting Retrospective facilitation BUSINESS IMPACT Builds consistent delivery habits in teams new to agile, improving sprint predictability over time. Keeps delivery moving by resolving day-to-day blockers before they stall a sprint. Gives Platform leadership accurate, current delivery visibility through disciplined Jira hygiene and status reporting. Working Hours- 3:00 PM-12 PM IST #LI-GR1 #LI-Remote Working at Genesys AI at enterprise scale  – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A