Customer Service Advisor (Telford) - October 2026

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Customer Service Advisor (Telford) - October 2026

Telford

Shropshire

8/10/26

About Servaada, a Wipro company:   Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator,  to undertake regulated activities on behalf of its clients, as an outsourced service provider.

Servaada, a Wipro company is looking for a Customer Services Advisor with previous experience in customer and client services. We are looking for someone who is ready to dive into the world of life and pension policies, delivering top-notch service that puts our customer first. You will be handling a mix of inbound and outbound calls, emails, and written requests, aiming to resolve things first time and in the right way. You will be required to handle and resolve customer queries accurately and effectively, ensuring the best possible customer experience. You will take inbound calls and make outbound contact with customers, recognising when they need extra support and tailoring your approach to match their needs and circumstances. You can expect to build valuable customer relationships by developing a solid understanding of customer intermediary needs while aiming to deliver the right outcome. You will also be responsible for ensuring that all customer security checks are performed and will seek to identify potential problems, taking suitable action to correct or escalate any issues ͏

Customer Service –  Provide award-winning customer support and be part of a supportive team that is all about doing the right thing for our customers. Accuracy –  Maintain accuracy and accountability in an expanding and fast-paced environment. Teamwork –  Recognise the importance of working together as a team to maximise team, department, and