Clinical Configuration Analyst

We are looking for a Clinical Configuration Analyst to play a key role in the technical configuration of platform requirements for Cohere’s Platform-as-a-Service (PaaS) clients. Reporting into our Senior Manager, PaaS Value Delivery, you will be part of a small, fast-paced team working directly with client-facing team members to understand and deliver key clinical configurations that are integral to helping new and existing clients meet their prior authorization automation goals. Ultimately, the work you do will have a direct impact on the growth of the company and our ability to assist more patients at a time in their healthcare journey when they need help most.

• Ensure thorough understanding of client’s technical requirements to facilitate seamless configuration of platform requirements during new client implementations

• Test configurability of new product functionality, or enhanced existing functionality, built to accommodate custom client requirements

• Define test scenarios and success criteria for all new and existing client platform configurations

• Execute on configuration of platform requirements in accordance with project timelines and client expectations

• Triage and resolve technical issues, during end-to-end testing or post-implementation, in a timely manner to ensure client satisfaction

• Serve as a technical SME for client-facing analysts during each stage of the customer lifecycle: providing education and answers to questions around configurability of client platform requirements; occasionally interfacing directly with clients to address issues

• Collaborate with Product, Development, Design, and Engineering to scope, develop, and implement internal configuration management tools that will help scale configuration work

• 2+ years of professional experience in a Configuration Management role

• Advanced Proficiency in Excel, including advanced functions and data analysis

• Experience creating and updating JSON-based business rules to drive system behavior

• Familiarity with Jira for task tracking and project management

• Problem-Solving and Critical Thinking Skills: Ability to develop deep product expertise and leverage it to investigate issues and provide high-quality problem resolution

• Project Execution Skills: Experience setting goals and meeting deadlines for multiple ongoing projects

• Collaboration: Experience interfacing with internal, cross-functional stakeholders and colleagues on the development of product enhancements

• Bachelor’s degree in Computer Science, Systems Engineering, or related field

💻 Fully remote opportunity with about 5% travel

🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program

📈 401K retirement plan with company match; flexible spending and health savings account

🏝️ Flex Time Off + company holidays

👶 Up to 14 weeks of paid parental leave

🐶 Pet insurance

The salary range for this position is $70,000 to $80,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment. This role is not eligible for hire in: CA, NY, or WA.

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