Maintenance Manager

Job Title Maintenance Manager Job Description Summary Job Description Our Purpose:    At C&W Services, we believe that Better Never Settles. We are committed to fostering a positive impact globally by empowering extraordinary people to deliver remarkable results. Join our team and make a difference.     C&W Services provides compelling benefits, including:   A Safety-First Culture   Dynamic, high-performing environments    Training, Development, and Advancement Opportunities   Weekly Pay   Comprehensive Benefits starting on your first day     Role Overview   As a Maintenance Manager (MM), you will lead maintenance and facility support activities at a single high-complexity site. This role is critical to fostering a “People First” culture and ensuring the safe execution of work, team development, and operational excellence. You will mentor and develop site leaders, collaborate with Regional Maintenance Managers (RMMs) and Senior Maintenance Managers (SMMs), and drive alignment with C&W Services' and our client’s strategic goals.     MMs play a pivotal role in driving key performance metrics, promoting a culture of safety, and ensuring seamless operations. With direct leadership over Assistant Maintenance Managers (AMMs), you will create an inclusive environment that prioritizes employee growth, operational efficiency, and continuous improvement.

1. Leadership and Strategy   Lead and align Assistant Maintenance Managers (AMMs) and site teams with company and client goals.   Clearly communicate the company’s vision, mission, and strategy to foster operational alignment and engagement.   2. Employee Development   Mentor and coach AMMs to build a pipeline of future leaders.   Support succession planning and career development through coaching, feedback, and performance evaluations.   Foster an inclusive and innovative team atmosphere where employees are encouraged to contribute ideas and improvements.   3. Safety Leadership   Champion a safety-first culture by ensuring compliance with safety protocols and training completion.   Partner with Regional Safety Specialists to address challenges and achieve safety milestones.   Take ownership of safety incidents, managing cases from identification to resolution.   Conduct and oversee regular safety audits and touchpoints.   4. Operational Excellence   Drive performance in preventive and predictive maintenance programs to maximize uptime and equipment reliability.   Monitor KPIs such as Safety Leadership Index (SLI), Overall Equipment Effectiveness (OEE), and PM/PdM completion rates.   Ensure timely resolution of Site Issue Management (SIM) tickets and execution of Permanent Corrective Actions (PCAs).   5. Client Collaboration   Build and maintain strong relationships with site leadership to align goals and address operational needs.   Participate in Quarterly Business Reviews (QBRs) to identify improvement opportunities and foster collaboration.   6. Administrative Oversight   Maintain compliance with timesheets, travel, and expense reports.   Verify team completion of all required training within specified timeframes.   Ensure accurate record-keeping in systems and completion of all Root Cause Analyses (RCAs) within established deadlines.

Bachelor’s degree in Industrial Maintenance, Engineering, Management, or a related field, or equivalent work experience.   5+ years’ experience in maintenance management, with expertise in predictive and preventive maintenance.   Proven leadership skills with the ability to manage multiple teams or a single high-complexity site.   Proficiency in Microsoft Office Suite and Computerized Maintenance Management Systems (CMMS).   Availability to provide 24/7 support with flexibility to travel as needed.

Experience working in high-volume, fast-paced environments such as fulfillment centers,