Physical Availability & Site Performance Manager

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As Caterpillar's Resource Industries Sales, Services and Technology (RISST) Division, we take immense pride in our mission to provide the best possible customer experience by leveraging cutting-edge technologies such as automation and electrification to help our customers solve their biggest mine site challenges. Our integrated site solutions, including product health and safety services, are designed to enhance efficiency while ensuring safety and sustainability. Our dedication is unwavering as we strive to create tailored site solutions that not only boost productivity but also reduce costs, ensuring an exceptional experience for our global customers. By working closely together with our dealers and customers, we are building a better and more sustainable world. Together, we are mining better!

Overview The Physical Availability Manager / Site Performance Manager is responsible for driving and sustaining fleet performance across assigned mining operations in Africa. Working closely with customers, dealers, and internal teams, this role ensures equipment availability remains aligned with production requirements, operational objectives and helps customers maximise value from their Cat fleet. Using a combination of operational expertise and data-driven insights, the Physical Availability Manager identifies performance gaps, leads improvement initiatives, and drives the successful execution of recovery and sustainability plans. Acting as a key point of coordination across stakeholders, the role aligns teams around shared performance targets, resolves issues impacting uptime, and delivers measurable improvements in fleet reliability and site performance. This is an exciting opportunity for a results-oriented professional who can balance strategic thinking with hands-on execution, leverage performance data to drive decision-making, and build strong partnerships in complex mining environments across Africa.

Own and drive Physical Availability performance across assigned sites and fleets Establish clear performance baselines (uptime, MTTR, MTBF) and track against agreed targets Maintain accurate reporting of performance metrics (R3, R6 and YTD) Ensure sustainability plans are in place for fleets meeting targets Identify risks early and drive timely escalation and resolution (technical, operational, parts or commercial) Leverage data and analytics to develop structured recovery plans for fleets below target and to identify opportunities for continuous improvement in line with customer requirements Lead monthly performance reviews, execution of recovery plans and continues improvement initiatives Facilitate alignment on priorities, resources and execution timelines Act as the primary interface between customers, dealers and Caterpillar teams for anything that relates to machine performance Build strong, trust-based relationships with dealers and customers across multiple sites and regions Support aftermarket growth through improved performance and CVA alignment Contribute to capability uplift across dealer and site teams What Success Looks Like Increased % of fleets meeting agreed PA targets Measurable improvement in uptime, MTTR and MTBF Effective execution of recovery and sustainability plans Strong stakeholder alignment and customer satisfaction High-quality, consistent reporting and governance discipline Skills you will have:  Customer focus: Demonstrates a deep