Technical Support Engineer, Optics & Photonics

Descriptions & Requirements

Job Description and Requirements

We Are Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow. You Are You have built your technical foundation in physics, optics, photonics, or opto-electronics, and somewhere along the way you realized that the real challenge is not just understanding the science, it is helping other people use it to solve problems that matter. You are the kind of person who gets energized by a complex customer issue, not because you already know the answer, but because you know how to find it and explain it in a way that actually helps. You are comfortable moving between deep technical troubleshooting and clear customer communication. When someone sends you a simulation that is not behaving as expected, you do not just tell them what went wrong, you walk them through why it happened and how to avoid it next time. You know that good support is not about being the smartest person in the room, it is about making the customer feel capable and confident. You stay current with simulation tools, AI capabilities, and emerging technologies because you understand that the field moves quickly and your customers depend on you to keep up. At Synopsys, you will work with Ansys Optics and Photonics tools, support customers across industries, and help shape how simulation and AI accelerate real-world engineering.

You will deliver technical support to customers and channel partners using the Ansys Optics and Photonics product family, diagnosing issues, troubleshooting workflows, and providing solutions that get customers unstuck You will use Innovation Space, AnsysGPT, and other AI-based support platforms to identify root causes, develop answers, and resolve customer cases with accuracy and speed You will follow established support processes to ensure timely response, consistent quality, and strong customer satisfaction outcomes across every interaction You will build deep technical knowledge in optical simulation, photonics applications, and the Ansys product portfolio to support diverse customer use cases and industry contexts You will file product defect reports, submit enhancement requests, and verify software fixes in collaboration with engineering teams, this is a core part of improving product quality and customer success You will document solutions, best practices, and troubleshooting workflows to strengthen team knowledge and improve support consistency across the organization You will contribute to strategic team initiatives and evolving support methodologies, including AI-enabled workflows and customer experience improvements The Impact You Will Have You will enable faster customer innovation by ensuring Ansys solutions integrate smoothly into engineering design workflows and deliver reliable results You will drive measurable improvements in customer satisfaction through responsive, accurate, and high-quality technical support You will improve product quality by surfacing real-world customer issues, filing defects with clear context, and validating fixes before they reach production You will strengthen product readiness by participating in field testing activities that validate new features, workflows, and AI capabilities against actual customer scenarios You will expand the technical capabilities of the support organization by documenting solutions, sharing knowledge, and mentoring peers You will accelerate the adoption of simulation and AI technologies across industries including semiconductors, telecommunications, automotive, and consumer electronics You will build long-term customer loyalty by