Manager, Restaurant Technology Delivery, Firehouse Subs

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.    Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. The Manager, Restaurant Technology Delivery is responsible for leading the planning, delivery, deployment, and operational support of Restaurant Technology solutions across RBI restaurant operations. This role has primary responsibility for initiatives involving point-of-sale, back-of-house, labor, inventory, reporting, digital ordering, and other restaurant platforms. The successful candidate will lead cross-functional teams, vendors, franchisees, and field support partners to deliver scalable technology capabilities that improve restaurant operations and guest experiences. The ideal candidate is a collaborative, detail-oriented technology leader with experience managing complex implementations, integrations, and multi-location rollouts in the Quick Service Restaurant (QSR), retail, hospitality, or other multi-unit operating environments. RBI follows a 5 day, in-office work schedule to support collaboration. Candidates will be expected to work onsite 5 days per week out of our office in Jacksonville, FL .

Lead end-to-end delivery of Restaurant Technology initiatives from discovery and planning through pilot, rollout, stabilization, and transition to ongoing support. Manage implementations and enhancements for Toast, R365, payments, reporting, digital ordering, and related restaurant platforms. Build integrated delivery plans that define milestones, dependencies, risks, decisions, owners, and success measures for multiple concurrent initiatives. Establish rollout playbooks and readiness criteria that promote consistent execution across corporate and franchise restaurants. Own the technical product lifecycle for assigned capabilities, including requirements, process design, solution alignment, backlog prioritization, testing, release planning, and operational handoff. Lead the evaluation, design, and delivery of new capabilities and integrations across restaurant systems. Develop working knowledge of APIs, interfaces, data flows, configuration dependencies, security considerations, and downstream operational impacts, partnering with technical teams as needed. Partner with Product, Engineering, Data, Operations, Finance, Marketing, Digital, franchisees, and field teams to translate business outcomes into practical restaurant technology solutions. Manage pilots and proofs of concept in an IT lab or representative restaurant environment, using findings to improve solution design and rollout readiness. Serve as the accountable delivery lead for assigned initiatives, maintaining momentum, decision clarity, and stakeholder alignment. Manage vendor and implementation partners, including scope, deliverables, timelines, issue resolution, service expectations, and performance reviews. Facilitate governance meetings, status reporting, working sessions, and executive