Channel Team Lead - AMZL, Channel Team Lead

-Job Description · Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory. · Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon. · Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis. · Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs. · Work on the ground to enable network with new product launches and partner with the operations and other teams. · Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory. · Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets. · Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth. · Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency. · Enhance Engagement with accounts to improve business and increase retention. · Drive stores against goals (Volume, FTR and other key metrics). · Handling day to day operational escalations and be available to round the clock to manage the issues. · Internal/External Stake holder management. · Support station operations and/or customer deliveries. Key job responsibilities People management, efficiently manage a diverse team Derive data driven actionable insights to improve delivery & customer experience Be proficient in both UTR & OTR operations A day in the life A day in the life Start the day with Station Gemba, followed by DBR. Communicate with the team on the areas we need to improve and derive a plan for the same. Work on the deliverables for the day while also planning Out on road and Under the roof capacity for the next cycle/ day, while having loads of fun with a very engaging team. Efficiently Plan for a 1:1 with your reportee/ manager and work on the feedback!