Chevrolet Zone Manager Parts and Service - Sacramento/Seattle

Field Work Arrangement: This is a field-based position that requires up to 50% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the territory or be willing to relocate to Sacramento, CA or a surrounding area approved by leadership within 60 days of the start date.

Lead and develop a high-performing team supporting GM’s dealer network in driving parts revenue, customer-pay repair orders, customer retention, tools and equipment utilization, technician training, and warranty administration. You will also play a critical role in identifying product quality concerns and enhancing customer satisfaction for our premium brand.

Lead, coach, and develop a team of Sales and Service Professionals to execute strategic initiatives, achieve performance goals, and exemplify GM’s core values and Cadillac’s premium brand standards.  Model GM’s core beliefs and establish team norms that foster productivity, inclusivity, and respect for individuality and diversity.  Build a customer-centric culture focused on empowerment, accountability, and results while driving continuous improvement and change management.  Take full ownership of Zone revenue, customer retention, and overall customer experience.  Stay current on developments within GM and the broader automotive industry; proactively assess and adapt processes, systems, and tools as needed.  Analyze dealer marketing and merchandising strategies; provide actionable recommendations to increase service lane traffic and profitability.  Oversee execution of business plans and implement countermeasures to address challenges and promote innovation.  Monitor and achieve key performance indicators (KPIs), including: Sales Reporting Tool (SRT), objectives Net Promoter Score (NPS), Customer Retention, Service Training Standards (STS) compliance, EV Training & Compliance, Workplace of Choice, Engagement, Direct Leaders Index, Participation  Demonstrate deep understanding of Service & Parts Operations, including: Automotive Parts and Service Systems Dealer Operating Reports & Fixed Ops Analysis Tools Profit department structures and interdependencies Consultative selling techniques    Your Skills & Abilities (Required Qualifications)    Bachelor’s Degree or equivalent professional experience.  7+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth.  3+ years of experience leading, coaching, and developing a team preferred.    Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.    Ability to travel up to 50%.   Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.    What Can Give You a Competitive Edge (Preferred Qualifications)    Excellent oral and written communication skills, with the ability to inform and persuade effectively.  Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience.  Effectively Inspires & Motivates Others to Achieve High Performance   Successfully builds and maintains strong internal/external relationships   Successfully Drives for Results & Drives Change Management   Effectively demonstrates Informative and Persuasive communication skills   Effectively works autonomously with strong Time Management & Prioritization Skills   Effective With Timely Problem Solving    Consistently Demonstrates Innovation and Creativity    Consistently Demonstrates Initiative & Adaptability    Strong Customer Orientation  Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary