Application Support Specialist

Job Description & Summary We're a team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms, but as the invisible infrastructure behind strategy, performance, and growth. We turn bold ideas into scalable, secure, and human-centered solutions.   SHAPING TOMORROW   Make a real impact, today, and tomorrow, through work that matters. Here, you will tackle today's toughest challenges with a future-focused mindset; so our clients turn to us first when it matters most.   Make a real impact   In this dynamic environment, we are looking for an ambitious and self-driven Application Support Specialist to join our team in Athens.   Monitor and maintain agreed SLAs and KPIs for the support team's projects, ensuring consistent service quality   Ensure the effective management of incidents, requests, problems, and changes across supported applications   Investigate, analyze, and resolve first-level operational and business issues that do not require technical development interventions   Use SQL to search, analyze, and verify data in order to identify root causes and support issue resolution   Leverage logging, monitoring, and observability tools to detect, diagnose, and track application-related events and anomalies   Utilize API testing tools ( e.g. Postman) to investigate system-to-system interface issues and validate data exchanges   Manage incidents, requests, and problems through ticketing systems, ensuring accurate documentation and timely follow-up   Collaborate closely with technical teams, business stakeholders, and external partners to resolve complex issues and ensure smooth service continuity   Contribute to continuous improvement initiatives, proactively identifying opportunities to enhance support processes and application performance   What you bring matters   University degree in Computer Science, Computer Engineering, Telecommunications, or a related technical field   2+ years of experience in an Application Support or Operational Support role for business applications   Strong knowledge of SQL for querying, analyzing, and verifying data   Solid understanding of web application architecture and communication via REST APIs   Proven experience investigating and resolving issues in production environments   Familiarity with logging, monitoring, and observability tools   Experience managing incidents, requests, and problems through ticketing systems   Understanding of core system integration concepts, with hands-on experience using API testing tools ( e.g. Postman)   A proactive mindset with a strong orientation towards continuous improvement   Knowledge and practical experience with ITSM tools (such as ServiceNow, Jira Service Management, or similar) is considered a plus   Good communication and organizational skills   Understanding of core networking concepts (DNS, SSL/TLS, Reverse Proxy, Firewalls) is considered a plus   BRING YOUR BEST, EVERYDAY   Your skills, integrity, and curiosity make the difference. At PwC Greece, we match that with an environment that brings out your best every day – supported by people who inspire, challenge, and grow with you.   What we offer goes beyond a competitive package. It's about creating the conditions for you to learn, belong, and deliver impact. That means:   Your work life-balance supported by a hybrid working model   Your creativity sparked in collaborative office spaces   Your career growing through local and global opportunities   Your development advanced with continuous learning and professional certifications   Your well-being cared for with extra leave days and wellness initiatives   Your perspective valued in an inclusive team where your impact matters   Want to unlock new value by applying your unique perspective and talents? At PwC Greece, you lead by example. Our standards for quality and care are high – and together we surpass them. We redefine possibilities for our