Senior HR Learning Representative

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.      Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.   If you’re looking for a challenge and meaningful role, you’re in the right place.   About you and the role As a Senior HR Learning Representative, you will serve as a point-of-contact for Learning-related inquiries across multiple disciplines— via phone, chat, and Case Management. Your role will be focused on delivering a best-in-class employee experience while driving operational excellence, continuous improvement, and strategic service delivery.

Acts as primary point-of-contact for learning inquiries (via phone, chat, and Case Management), identifying and delivering solutions to employees and People Leaders. Delegates and escalates queries as appropriate but remains responsible through completion. Track and manage case progress, providing timely updates and ensuring closure within defined service levels. Oversees and contributes to the development and maintenance of Knowledge Base, Learning and Case Management content. Drives continuous improvement initiatives to reduce inquiry volume and enhance employee experience. Participates in projects, driving outcomes and communicating with clarity and influence. Performs Subject Matter Expert role for assigned discipline or region, providing expert guidance and support. Support daily service operations, adapting to fluctuations in inquiry volume and team capacity. Uses service delivery metrics to identify patterns, trends, and improvement opportunities; reports findings to leadership. Delivers training and onboarding for new team members on effective service delivery practices.

Any bachelor's degree 3-5 years of relevant HR experience in HR Operations / Learning / HR Shared Services/ HR Service Delivery or a related HR function. Experience supporting global or regional HR service delivery environments will be a plus. Experience participating in process improvement and transformation initiatives will be added advantage. Your Skills Critical Thinking Operational Excellence Employee Experience Clear Communication Additional notes: Relocation assistance is not available with this position. The ability to accommodate flexible schedule aligned with international time Zone is essential. Benefits – What Dow offers you   We invest in you.    Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.   Here are just a few highlights of what you would be offered as a Dow employee:  Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.  Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.  Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.  Employee stock purchase programs (availability varies depending on location). Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees