Client Service Associate

At Ameriprise Financial, we’re not just in the business of helping clients with their financial goals – we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you’re motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial. This position is with an Ameriprise Financial Franchise owner.

Company Services: Tourmaline Wealth Advisors is a private wealth advisory practice of Ameriprise Financial Services, LLC, located in Chicago, IL. We are an independently owned & operated franchise of Ameriprise Financial LLC. At Tourmaline Wealth Advisors, our team is committed to helping busy people simplify their financial lives and navigate the complexity that comes with increasing wealth.

Summary: The Client Service Associate position helps to conduct the smooth operation of a fast-paced and friendly private wealth advisory practice and assists in the daily business operations by managing client contact and services to ensure client satisfaction. Provides assistance in a variety of administrative and client service functions with a strong emphasis on professionalism. This role has a close working relationship with the lead advisor (s) within the practice. The Company is committed to providing equal employment opportunity (EEO) to all qualified candidates. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Bachelor’s degree from a four-year college or university. 2-5 years of relevant experience within a team-based, client service environment. Already have or be able to study for and pass exams (within 150 days of employment) for federal and state licenses and registrations for securities, including Series 7, Series 66, and State life, accident and health insurance licenses. Strong client service and interpersonal skills for building long term client relationships. Strong work ethic, team player and a high degree of professionalism. Strong computer and software skills.  An understanding of Microsoft Office and Salesforce/CRM is highly preferred. Detail-oriented, strong math, and analytical skills. Ability to adhere to rules and regulations as stated and required by the practice and Ameriprise Financial LLC. Excellent time management skills and superior attention to detail.  Ability to work independently. A strong desire to be developed into an Associate Financial Advisor role, along with obtaining a CFP.

Responsibilities: Develop a working understanding of important topics in advice delivery such as retirement readiness, goal tracking, workplace benefit review, employee stock ownership, insurance projections, savings strategies for goal achievement, among others. Assist advisor(s) in preparing client meetings for clients as assigned.  This includes meeting presentations/agendas, as well as relevant materials such as reports, illustrations, brochures, new business paperwork, etc. Complete all follow up documentation from client meetings, including entering new data received into financial planning tools and client relationship management tool (Salesforce/CRM). Ensure new business paperwork is submitted efficiently which includes preparation of forms and documentation for submission to home office, acquisition of appropriate signatures, tracking of new insurance applications and coordination of rollovers. Utilizes the tools and resources developed by Ameriprise Financial LLC for optimal practice effectiveness and efficiency, leading to a superior client experience. Assists clients with engaging with Ameriprise