Fincrime Asisstant Director

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Manager, GDS Financial Crime   At EY, we’re all in to shape your future with confidence.   We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.   Join EY and help build a better working world.     The opportunity   We are looking for an experienced Manager to lead and support the delivery of Financial Crime operations within EY Global Delivery Services (GDS). The role covers multiple Financial Crime processes, including Client Due Diligence (CDD), Sanctions Screening, and related compliance activities.   The successful candidate will combine strong Financial Crime expertise with proven people leadership skills. This role requires someone who can manage operational performance, develop teams, engage with global stakeholders, and drive continuous improvement in a complex, fast-paced environment.   As part of the GDS Financial Crime team, you will play a key role in maintaining high-quality delivery, strengthening operational consistency, and supporting the ongoing optimization of Financial Crime processes across the organization.     Your key responsibilities

Lead and oversee the day-to-day delivery of multiple Financial Crime operations. Manage operational performance against agreed KPIs, SLAs, quality targets, productivity measures, and risk requirements. Lead, coach, develop, and mentor team members while fostering a high-performance and collaborative culture. Drive workforce planning, capacity management, and workload allocation to ensure efficient service delivery. Act as a key escalation point for complex or high-risk cases requiring technical review and sound judgment. Build and maintain strong relationships with internal stakeholders across various EY member firms and business functions. Provide regular operational insights and performance reporting to leadership teams. Identify opportunities to improve efficiency, close process gaps, and enhance quality through standardization and automation. Support strategic improvement programs focused on operational consistency, harmonized procedures, and technology-enabled solutions. Contribute to the development and execution of the GDS Financial Crime operating model and transformation agenda. Ensure compliance with applicable AML, Sanctions, Anti-Bribery & Corruption, and other Financial Crime requirements. Support change management activities, new process transitions, and continuous improvement initiatives.

Qualifications, skills and attributes for success

10–13 years of overall professional experience, including 7+ years in Financial Crime, AML, KYC, CDD, EDD, Sanctions, Anti-Bribery & Corruption, or related compliance areas. At least 5 years of team management experience leading and developing operational teams in a multinational or shared services environment. Strong subject matter expertise across Financial Crime processes, including customer risk assessments, due diligence, sanctions screening, adverse media reviews, and ongoing monitoring. Experience managing multiple stakeholders across various geographies and business functions. Proven ability to manage operational KPIs, service delivery metrics, quality performance, and workforce planning activities. Demonstrated experience driving process transformation, standardization, and continuous improvement initiatives. Strong analytical and problem-solving skills with the ability to make sound risk-based decisions. Excellent verbal and written communication skills and the ability to engage confidently with senior