Operations Manager, Trade-in and Certified Pre-Owned

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology. Within Devices & Services, this role is designed for a leader who grows in ambiguity and possesses a high degree of ownership over complex, large-scale projects. You will bridge the gap between engineering, product management, and business units to ensure our post-sales value chain is sustainable, profitable, and globally scalable. You will not only manage timelines and risks but also drive the strategic direction for circular economy initiatives, influencing how our hardware lives on through second and third life cycles. Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $188000 - $274000 (USD) + 20% bonus target + equity + benefits Learn more about benefits at Google .

Be part of strategic planning and execution of Residual Value (RV) and Certified Pre-Owned (CPO) work streams, ensuring alignment with broader company objectives. Coordinate cross-functional partners across product, supply chain, and engineering to solve complex operational bottlenecks and drive technical implementations. Own large-scale project schedules from start to finish, identifying risks and communicating progress clearly to executive stakeholders across different time zones. Develop and standardize operational workflows for global CPO programs, focusing on key markets including the US, Japan, and Europe. Drive continuous process improvements in the post-sales value chain, utilizing data analytics to uphold data integrity and uncover strategic insights.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 8 years of experience in program or project management. Experience in Circular Economy work streams, such as Trade-in operations, Certified Pre-Owned, or Refurbished sales businesses. Preferred qualifications: 5 years of experience managing complex, cross-functional, or cross-team projects with significant technical expertise. Experience in the consumer electronics hardware industry, particularly with product lifecycle management. Knowledge of the post-sales value chain and experience designing new programs to drive growth in global markets (US, Japan, Europe). Proficiency in utilizing data analytics and financial modeling (Return on Investment/Net Present Value) to drive strategic investment decisions.