Intern in IT Service Management

MAKE HISTORY WITH US!        At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future.        With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.        JOIN US!

WHO ARE WE LOOKING FOR?

• University students or University graduates with a Bachelor’s or Master's degree up to 1 year after graduation, preferably with an academic background in Information Technology, Computer Science, Information Systems, Business Informatics, Management, Engineering, Data Analytics, or other fields related to IT operations, service management, or business process improvement.

• Candidates available for 30+ hours per week

• Communicative, proactive, well-organized candidates with analytical and computer skills, including Microsoft Office tools (strong Excel). Knowledge of Power BI and JIRA is an advantage.

• Problem solver, resourceful, who learns on the fly

• Candidates with a proficient level of both written and spoken English

• Basic knowledge of data analysis, reporting, and software testing

• Quick learners with good interpersonal, communication and collaboration skills

• Individuals be able to prioritize responsibilities and present attention to details

• Goal-oriented person with very good analytical and communication skills

• Candidate able to work independently under tight schedules

• Other assets would be basic understanding of service management, ITIL

WHAT WE OFFER YOU?

• In this position you will earn no less than PLN 34 gross per hour

• Paid internship for a duration of 6 months with the possibility to prolong to 12 months

• Become a member of the IT Operation SMO Team and contribute to the Service Excellence program.

• Unique opportunity to have a dedicated scope, which supports team’s day-to-day operations and decision-making.

• Flexible working time to accommodate your studies

• Multisport card subsidy

• Access to internal training platforms, including a language learning platform

• Daily contact with people from all around the world

• Daily collaboration with international teams

HOW WILL YOU MAKE HISTORY WITH US?

• Support Service Managers in day-to-day service operations and service lifecycle activities, including incident, problem, audit, resilience, and governance-related follow-ups.

• Prepare and maintain service documentation such as runbooks, escalation matrices, knowledge articles, application information and support models.

• Analyze incidents, service performance, SLA/KPI adherence, and reporting data to identify trends, risks, and improvement opportunities.

• Assist with application